carole.wwanja

• Created and implemented business development strategies across relocation (local and international), storage/warehousing and cleaning services.
• Developed and implemented marketing plans.
• Developed and executed export strategies targeting new and existing markets by initiating and fostering partnerships with international players.
• Generated qualified leads and converted them into long-term clients through tailored B2B outreach.
• Cultivated key partnerships with corporate clients, real estate firms, and institutions.
• Collaborated with the quality and operations departments to resolve client concerns and ensure customer satisfaction.
• Executed digital marketing campaigns across SEO, email, and social media—resulting in improved lead flow and brand visibility.
• Managed CRM to monitor sales pipeline, conversion metrics, client lifecycle and generate relevant reports.
• Planned regular promotions to increase visibility and provide cross-selling platforms.
• Trained and continuously guided the incoming team to deliver excellent customer service, accurately conduct surveys and generate quotations.
• Through market research reviewed and designed client tariffs for new service offerings.
• Closed high-value deals through effective pitching, proposal development, and contract negotiation.
• Prepared regular departmental performance and forecast reports

• Conducted client on boarding, pre-move surveys, cost estimates, and managed end-to-end project execution.
• Identified upselling opportunities and cross-sold services to grow account value.
• Consistently exceeded monthly and quarterly sales targets.
• Developed relationships with returning clients, increasing referral business.