chebukatimitchel

Business growth
• Grew bank deposits by selling savings, business, personal accounts and vooma tills to small business.
• Grew checkoff loan books by averagely 75M within a year through research and data mining.
• Ensured that TAT on personal loans improves by easing customers’ journey till loan disbursement.
Customer service/Relationship management
• I have built excellent customer portfolio valued approximately 40 Million in loans disbursement over a period of 8 months through timely and good customer service and management.
• Through active listening to understand customer needs I have enabled customers to be connected on Mobile banking and Ibank at the Mobi Desk and in the field every single day.
• With the excellent knowledge of the banks products, I have managed to offer solutions to different customers with different needs.
Risk and control management
• In my current role I help customers minimize risk and fraud by educating them on pin management.
• I have also ensured that fully loan KYC documents are acquired from the customers before processing Loan applications as a way of mitigating risk.