C*****a
About Candidate
I worked as an Intern with Kenya Revenue Authority, Marketing and Communications Department, based in the Western Region. My scope of engagement encompassed updating and maintaining stakeholders’ engagement reports, organizing departmental communication, and supporting tax education programs. In this regard, it also involved coordinating internal and external communications, stakeholder meetings, and assisting in event planning and execution. I managed taxpayer grievances, guided on tax compliance issues, and ensured smooth customer service operations while fostering collaboration between departments.
Education
Bachelor's degree in Education-Science( Mathematics and Chemistry)
Work & Experience
Updated and maintained reports on stakeholder engagements. Communicated vital information to fellow interns and staff. Organized and stored departmental reports efficiently. Participated in tax education programs and stakeholder engagements. Recorded minutes for departmental and stakeholder meetings. Planned and coordinated events such as tax education workshops, public forums, and exhibitions. Facilitated stakeholder meetings and ensure effective communication during these events. Coordinated internal and external communication efforts to ensure consistent messaging Worked closely with other departments to gather information and promote KRA's services and programs effectively. Provided communication support for various projects and initiatives.
Managed and resolved grievances related to tax services or processes. Collected and reported feedback from taxpayers to improve service delivery and identify areas for enhancement. Helped taxpayers understand compliance requirements and the implications of non-compliance. Served as a liaison between different departments and stakeholders to facilitate communication and collaboration. Addressed taxpayer issues such as discrepancies in tax returns, refunds, or audits. Guided taxpayers through the filing process, including helping them understand forms and required documentation. Assisted taxpayers in managing their accounts, including checking the status of returns and payments. Directed taxpayers to specialized services or departments for more complex inquiries or issues.
Portfolio
