cossiga.andende
About Candidate
Location
Education
Bachelor of Commerce: Major (Management Science), Minor (Business Admin)
Diploma in Management (Purchasing and Supplies Option) | The K.I.M. School of Management
Work & Experience
Surpassed customer satisfaction targets by delivering exceptional support via digital platforms (Twitter,
Instagram, chat, and Facebook).Was able to achieve the 3-minute stipulated time frame for customer query
feedback and resolution.
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Resolved escalations, ensuring adherence to Service Level Agreements (SLA) and providing timely feedback.
Was able to achieve a timeline reduction from 48 hours resolution to 24 Hours
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Developed user guides and optimised processes for frontline teams to enhance service quality.
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Collaborated with teams on product updates, system changes, and process improvements, ensuring
streamlined and seamless information breakdown within the department.
Optimized procurement processes, ensuring cost-effective and high-quality sourcing.
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Built supplier partnerships monitored SLA compliance and conducted market research to align procurement
strategies with market trends.
