Collins Maina
About Candidate
Administration and Operations Professional with experience supporting office coordination, stakeholder engagement, travel logistics, documentation management, and organizational reporting. Skilled in managing administrative systems, coordinating meetings and events, maintaining compliance documentation, and supporting cross-departmental operations. Experienced working in multicultural environments across Kenya and China with strong communication, organizational, and customer service skills. Proficient in Microsoft Office, reporting systems, data analysis, and operational reporting, with the ability to manage multiple administrative priorities efficiently.
Location
Education
Advanced Excel for Business Analytics Data Modeling & Cleaning KPI Dashboard Development Data Visualization Techniques Data-Driven Decision Making Business Intelligence Foundations
Completed a comprehensive course covering: Content strategy SEO and SEM fundamentals Social media marketing Email marketing Campaign analytics and reporting
Relevant Coursework: Operations Management Supply Chain Management Business Statistics Quantitative Methods for Business Financial Management Management Accounting Research Methods / Business Research
Finished my Chinese Language certificate course.
Work & Experience
Coordinate administrative operations supporting office management, customer engagement, and property service delivery. Manage documentation including lease agreements, contracts, and operational records ensuring compliance and proper filing. Coordinate meetings, property viewings, and stakeholder engagements ensuring smooth scheduling and communication. Prepare weekly operational and performance reports for management review. Liaise with internal teams including finance, marketing, and maintenance to support service delivery. Handle client inquiries, complaints, and service requests while maintaining high customer service standards. Support office logistics including meeting space preparation, client reception, and documentation management. Maintain accurate operational records and reporting templates improving internal coordination. Assist in organizing meetings, internal workshops, and stakeholder engagements by coordinating schedules, documentation, and logistics.
Supported project management and reporting processes, ensuring every deliverable aligned with compliance standards and brand quality. Organized digital assets, schedules, and reporting templates that streamlined project monitoring across departments. Conducted performance analysis of campaign data and presented actionable summaries to leadership. Enhanced interdepartmental coordination through clear documentation and communication frameworks, boosting delivery efficiency by 20%.
Verified trade documentation to ensure compliance with customs and international regulations. Maintained accurate financial and shipping records, supporting risk management and accountability. Assisted in client communication and issue resolution, strengthening customer service experience. Managed documentation for 50+ international shipments, ensuring compliance with customs and international trade regulations. Created internal reports analyzing shipping timelines and costs, recommending process improvements to enhance efficiency. Coordinated with international stakeholders to resolve documentation issues, supporting timely cargo deliveries. Supported meeting organization and prepared executive summaries to guide leadership decision-making.
