cossiga.andende

Surpassed customer satisfaction targets by delivering exceptional support via digital platforms (Twitter, Instagram, chat, and Facebook).Was able to achieve the 3-minute stipulated time frame for customer query feedback and resolution. ● Resolved escalations, ensuring adherence to Service Level Agreements (SLA) and providing timely feedback. Was able to achieve a timeline reduction from 48 hours resolution to 24 Hours ● Developed user guides and optimised processes for frontline teams to enhance service quality. ● Collaborated with teams on product updates, system changes, and process improvements, ensuring streamlined and seamless information breakdown within the department.

Optimized procurement processes, ensuring cost-effective and high-quality sourcing. ● Built supplier partnerships monitored SLA compliance and conducted market research to align procurement strategies with market trends.