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• Facilitating small retailer empowerment through provision of goods on credit and following up on repayments.
• Managing cross-functional teams through coordination of Market Developers and drivers to ensure customers receive satisfactory service.
• Driving key KPIs like Mobile Application adoption, customer retention, reduction in cancellations, customer satisfaction, customer reactivation and Value Added Services.
• Managing customer refund process and customer complaints on damaged goods and other inefficiencies.
• Analyzing market trends to ensure emerging customer service needs are exceeded.
• Ensuring all on demand goods are available at the warehouse at all times through collaboration with the warehouse team.
• Informing all customers on all new product availability to enhance their product knowledge.
• Troubleshooting issues relating to order placement on the mobile application and resolving non-technical issues.
• Collaborating with the Area Manager in establishing new customer focused KPIs over time
• Assist the market developers to convert potential leads into sales though calls and bulk SMS to prospects.

• Planning of routes for purposes of dispatching drivers according to schedule.
• Ensuring all vehicles have valid statutory documents and are road worthy.
• Ensuring all drivers have a valid driving license.
• Inventory management, stock control, overseeing loading and offloading of fleet, stock take, safety and tidiness.
• Ensuring safety and security of fleet on and off the road.
• Receipt and inspection of inbound and outbound goods.
• Coordinating and communicating with sales agents and drivers in regard to delivery timelines with the goal of ensuring customer satisfaction.
• Ensuring all items scheduled for delivery within the day reach the customers and any unavoidable reschedules are dispatched the next day in good time.
• Ensuring continuous and on time servicing and maintenance of company vehicles.
• Preparing fuel consumption and vehicle cost analysis report on a monthly basis and submitting to Fulfillment Supervisor.
• Conduct online fleet tracking on a daily basis to ensure adherence to route plans and timely delivery.
• Ensuring driver ledgers balance at the end of each day and documenting variances.
• Ensuring payments for all fleet expenses including fuel and servicing are cleared in good time.
• Daily vehicle inspection and update of checklist.

• Sourced for supplies, primarily building and construction materials for delivery to customers.
• Evaluating suppliers, products and services to ensure they meet the desired specifications, quality and quantity.
• Negotiated best prices for the supplies ensuring the company obtains optimal profit.
• Coordinated transportation of supplies to buyers including fleet scheduling and managing truck drivers.
• Conducting monthly stock take with the stores in-charge and submitting the report to the Finance department.
• Prepared and managed supply contracts with clients.
• Raising LPOs, LSOs after getting requisitions from users for approval by the Procurement Manager.
• Facilitated the repair and maintenance of trucks by purchasing spare parts and ensuring delivery to point of breakdown.
• Organized for proper storage of truck spare parts in the company storage room.
• Preparing plans for the purchase of equipment, services and supplies
• Oversaw fuel costing for trucks and maintaining database.

• Participated in preparing Banking Facility Letters.
• Handled checking of customer credit card limits for approval for loans.
• Participated in processing of mortgages.
• Ensuring safe custody of bank documents in the vault

• Oversaw dispatch of merchandise to G4S for delivery to other G4S outlets and Mpesa Shops.
• Maintained a database of various distributors of company merchandise.
• Maintained communication and close relationship with distributors.
• Interacted with the youth on various social media platforms about the psychological issues they face and compiling of data for action by counselling team.

Some of my duties included; checking of opening stock as per the Report on a daily basis, verifying incoming materials and last day activity (in/out) to detect any errors and alert my supervisor of any errors, checking on stock level and age and noting obsolete items to notify my supervisor, searching catalogs and the internet for new potential suppliers and submitting report to my supervisor, preparing purchase orders, communicating with local suppliers on status of order delivery and dates and opening of tenders from local suppliers in preparation for evaluation by the local tender evaluation committee.