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In this role, I managed all shop accounting and weekly reports while leading a team of Shop Mechanics and Sales Executives to ensure quality service and the successful execution of the Annual Sales and Marketing Strategy. These efforts led to a 20% increase in the customer base and an 80% growth in annual sales for bicycles and spare parts. I built and maintained a client relationship database, sharing new leads with the Area Sales Manager, and supervised shop mechanics to ensure their work met quality standards. Additionally, I successfully oversaw the distribution of 3,000 bicycles to high school students in Kakamega and Bungoma County, demonstrating strong leadership and operational management skills.

• Ensured the attainment of Retail Centre Team revenue targets through delivery of sales on voice, data, M-pesa transactions and handset units. • Delivered high quality customer service in all interactions with customers that met and surpassed set CDI target. • Updated customer records on systems and company data bases. • Escalated customer issues to relevant department for resolutions • Inventory management for both issued and received stock. • Answered over 117 calls per day offering first call resolutions with escalations where necessary. • Captured and recorded customer’s feedback reducing customer churn rate through education on products and services offered • Assisted Escalation team in making outbound calls to resolve language barrier issue being part of the team that achieved 99% resolution rate. • Ensured timely and consistence resolution of customer issues which was as a result of 98% adherence for the three consecutive years 2017, 2018 ad 2019. • Assisted the Fraud team in reducing fraud rate by 50% for the year 2019/2020 by checking and responding to fraud reporting Sms on 333. • Worked with Network Team in resolving network related issues reported by customers on Sms.

• Increased sales of solar products by 15% between 2017 to 2020 following a targeted activations campaign in partnership with key financial institutions such as Equity Bank, Juhudi Kilimo, Sidian Bank and local Saccos. • Developed strategic partnerships with local Saccos, CBOs and MFIs which led to doubled s of Kshs 1.5m of the first year. • Coordinated regional training events for the end users of solar products • Ensured that outlets and dealer shops are well stocked and brand visibility is in order. • Ensured achievement of the budgeted sales and revenue targets of the territory are achieved.

• Fostered business growth objectives through recruitment of new clients mostly groups. • Supervised loan applications, disbursements and repayments at branch level. • Produced and managed high quality loan accounts of which 55%of the leads resulted in closed deals with a good repayment history. • Prepared weekly and monthly reports on credit performance. • Advised management on credit appraisal tools making recommendation on improvement on products and services

• Marketing of products to new and existing customers • Conducted market research and customer needs analysis and identification of business opportunities for product development and modification. • Cross sold goods worth Kshs 2 million, increased customer base by 20% quarterly and achieved 120% of the sales targets through effective monitoring, evaluation and follow up. • Rewarded as the best Sales agent of the year 2008 for consistence good performance and new business acquisition. • Efficiently used provided data for effective customer engagement and tracking of sales leads.