eteyepeter825

In this role, I managed all shop accounting and weekly reports while leading a team of Shop Mechanics and Sales Executives to ensure quality service and the successful execution of the Annual Sales and Marketing Strategy. These efforts led to a 20% increase in the customer base and an 80% growth in annual sales for bicycles and spare parts. I built and maintained a client relationship database, sharing new leads with the Area Sales Manager, and supervised shop mechanics to ensure their work met quality standards. Additionally, I successfully oversaw the distribution of 3,000 bicycles to high school students in Kakamega and Bungoma County, demonstrating strong leadership and operational management skills.

• Ensured the attainment of Retail Centre Team revenue targets through delivery of
sales on voice, data, M-pesa transactions and handset units.
• Delivered high quality customer service in all interactions with customers that met
and surpassed set CDI target.
• Updated customer records on systems and company data bases.
• Escalated customer issues to relevant department for resolutions
• Inventory management for both issued and received stock. • Answered over 117 calls per day offering first call resolutions with escalations where
necessary.
• Captured and recorded customer’s feedback reducing customer churn rate through
education on products and services offered
• Assisted Escalation team in making outbound calls to resolve language barrier issue
being part of the team that achieved 99% resolution rate.
• Ensured timely and consistence resolution of customer issues which was as a result of
98% adherence for the three consecutive years 2017, 2018 ad 2019.
• Assisted the Fraud team in reducing fraud rate by 50% for the year 2019/2020 by
checking and responding to fraud reporting Sms on 333.
• Worked with Network Team in resolving network related issues reported by
customers on Sms.

• Increased sales of solar products by 15% between 2017 to 2020 following a targeted activations
campaign in partnership with key financial institutions such as Equity Bank, Juhudi
Kilimo, Sidian Bank and local Saccos.
• Developed strategic partnerships with local Saccos, CBOs and MFIs which led to
doubled s of Kshs 1.5m of the first year.
• Coordinated regional training events for the end users of solar products
• Ensured that outlets and dealer shops are well stocked and brand visibility is in order.
• Ensured achievement of the budgeted sales and revenue targets of the territory are
achieved.

• Fostered business growth objectives through recruitment of new clients mostly
groups.
• Supervised loan applications, disbursements and repayments at branch level.
• Produced and managed high quality loan accounts of which 55%of the leads resulted
in closed deals with a good repayment history.
• Prepared weekly and monthly reports on credit performance.
• Advised management on credit appraisal tools making recommendation on
improvement on products and services

• Marketing of products to new and existing customers
• Conducted market research and customer needs analysis and identification of business
opportunities for product development and modification.
• Cross sold goods worth Kshs 2 million, increased customer base by 20% quarterly
and achieved 120% of the sales targets through effective monitoring, evaluation and
follow up.
• Rewarded as the best Sales agent of the year 2008 for consistence good performance
and new business acquisition.
• Efficiently used provided data for effective customer engagement and tracking of
sales leads.