ganuiyer

Managing 7 Sites
✓ Networks, Servers, Security, Access Control, Wireless and PABX System
▪ Handling a Team of 12 Engineers
▪ Day to Day Hardware maintenance & support, Monitoring and guiding the hardware
team members.
▪ To monitor Servers Capacity and Performance to take necessary steps to improve the
performance and the life of the servers.
▪ To allocate active directory to users, portals & internet access
▪ Internet access to guests
▪ Overall maintenance and support in digital content, ERP network, servers to run
smoothly, Periodical checking of server rooms Systems Health condition.
▪ To down the Servers, Network Devices & other Appliances for maintenance, once in a
month, with prior notification
▪ Maintain Logs & Archives for:
✓ Servers
✓ Network devices
✓ Printers
✓ Wireless Devices
✓ Security Devices, Firewalls, etc
✓ PABX
✓ Antivirus
▪ Hardening Information security and coordinating with third party ISMS providers.
▪ To keep the hard-soft copies of undertaking documents, In and Outside repairs, Hardware
Inventory, material Issues, returnable and non returnable Gate passes
▪ To check status of all peripherals condition, location and usage and take necessary
corrective action for preventing damages.
▪ Client & Server OS Updates, Patching, Package Deployments for
✓ Windows
✓ Linux
▪ Coordinating with ISP (Internet Service Provider) to monitor the connectivity and any
security breaches, Resolve Private VPN Tunnel Issues

Managing 4 Campuses / Branches
✓ Networks, Servers, Security, CCTV, Access Control, Wireless and PABX System
▪ Handling a Team of 12 Engineers
▪ Day to Day Hardware maintenance & support, Monitoring and guiding the hardware
team members.
▪ To monitor Servers Capacity and Performance to take necessary steps to improve the
performance and the life of the servers.
▪ To coordinate with CCTV technician and to address the CCTV issues of all the Branches
▪ To allocate active directory users, portals, Internet access to guests.
▪ Overall maintenance and support in digital content, ERP network, CCTV servers to run
smoothly, Periodical checking of server rooms Systems Health condition.▪ To down the Servers, Network Devices & other Appliances for maintenance, once in a
month, with prior notification
▪ Maintain Logs & Archives for:
✓ Servers
✓ Network devices
✓ Printers
✓ Wireless Devices
✓ Security Devices, Firewalls, etc
✓ PABX
✓ Antivirus
✓ Log Analyzers
✓ Forti Manger
▪ Hardening Information security and coordinating with third party ISMS providers.
▪ To keep the hard-soft copies of undertaking documents, In and Outside repairs, Hardware
Inventory, material Issues, returnable and non returnable Gate passes
▪ To check status of all peripherals condition, location and usage and take necessary
corrective action for preventing damages.
▪ Client & Server OS Updates, Patching, Package Deployments for
✓ Windows
✓ Linux
▪ Coordinating with ISP (Internet Service Provider) to monitor the connectivity and any
security breaches

Managing Networks of Enterprise Clients both Local & Offshore.
Implementation & Troubleshooting of NGB
✓ PMSI (Property Management Software Interface)
✓ CAS (Call Accounting System)
✓ OSS (One Stop Solution)
✓ Voice (Used for IVR, Voicemail, Minibar& Room Status Updates)
✓ IPTV – IRS & Multicast Channel Deployment & Maintenance
o IPTV Integrated with PMSI for Guest Check-in, Checkout, Room Status Updates &
much more.
✓ CCTV (Surveillance Cameras)
▪ Implementation Projects done
✓ The Residence – Mauritius, Maldives, Bintan (Indonesia), Zanzibar
✓ Most Fraser Suites, Fraser Place & Modena Fraser Sites
✓ I’M Hotel
✓ So Sofitel Bangkok✓ CFCS – IPTV-IRS, PMSI-CAS
▪ Integrate NGB with
✓ HIS/HMS (INFOR), OPERA using FIAS, HTNG Protocols, Oasis
✓ PABX – NEC, ALCATEL, CISCO, SIEMENS, AVAYA & NORTEL
✓ GUEST HOTSPOT – ANTLabs, Tiger TMS, NOMADIX, ANTAMEDIA,
✓ WiFi – RUCKUS, HUAWEI
✓ IPTV – Samsung, LG, PHILIPS
✓ 3rd Party Integration – VOUCH, INTELITY, VISIONONLINE

Managing Networks of enterprise Clients.
▪ Handling Clients from across the region
(Mauritius, Namibia, France, South Africa).
▪ Designing Networks
▪ Planning, Designing, Implementing and Maintaining IP Telephony Projects
▪ Implemented UC 520 & UC 540 for Small Offices
▪ Preparing Quotes, Registering Deals, OIPs, Trade-in, etc.
▪ Bill of Materials & Bill of Quantity using Cisco Commerce Workspace (CCW)
▪ Handled Local & International Clients
▪ Clients Handled: Emtel, Bank of Mauritius, Mauritius Commercial Bank,
Sotravic Limited, Laurelton Diamonds, Conyers Dill & Pearman, Air Mauritius, State Bank of
Mauritius, MPA – Mauritius Ports Authority, MHC – Mauritius Housing Company,
▪ Preparing BoQs, BoMs, Registering Deals, OIPs, Trade-in, Micro Design, Technical
Documentations for Private & Govt. Institutions (including Tenders).
▪ IPT Implementation done on
✓ Cisco Communications Manager Express (CME) v9.1
▪ Call Connector – Attendant Console
✓ Cisco Business Edition 6000
▪ CUCM 9.1
▪ Unity Connection 9.1
▪ UCCX 9.0
▪ CUPS 9.0
▪ Integration of CRM Application with CTI Integration for UCCX
▪ Cisco Unified Attendant Console
✓ Imagicle Applications and Products
▪ Call Accounting Software
▪ Attendant Console
▪ Skype Stone
▪ Fax to Email Server✓ GSM Gateways
▪ Quescom
▪ ADDPAC
▪ 2N
✓ Call Recording System
▪ Nice Call Recording Express
▪ Call Replay
✓ Other Vendors
▪ Huawei – IP-PBX, Switches, Routers, Wireless AC & APs
▪ Fortinet – Fortigate Firewalls
▪ Cyberoam / Sophos – Firewalls
▪ Matrix – IP-PBX, GSM Gateways