George Kulet

DCA Liaison Officer Clovers Management & Training Consultants Ltd (Seconded to Absa Bank Kenya PLC) April 2022 – July 2025 * Supported two Relationship Managers responsible for managing and overseeing 14 Debt Collection Agencies (DCAs). * Acted as the primary liaison between Debt Collection Agencies and internal stakeholders, ensuring effective communication, issue resolution, and relationship management. * Managed high volumes of operational, administrative, and stakeholder engagement activities while consistently meeting productivity and service delivery targets. * Coordinated meetings, reviews, and stakeholder engagements between Relationship Managers, internal departments, and Debt Collection Agencies, ensuring timely follow-up and action tracking. * Managed communication and correspondence between stakeholders, ensuring prompt responses, escalation of issues, and effective resolution. * Prepared operational reports, performance summaries, presentations, and management updates to support decision-making and performance monitoring. * Monitored DCA performance, tracked action items, maintained operational trackers, and provided insights to support business objectives. * Supported performance management initiatives that contributed to Debt Collection Agencies consistently delivering collection results above target, with most months achieving over 100% of assigned collection goals. * Maintained accurate records, documentation, and reporting systems to support operational efficiency, compliance, and audit requirements. * Facilitated communication across departments to ensure smooth execution of operational processes and timely resolution of issues. * Contributed to process improvement initiatives that reduced turnaround times, enhanced operational efficiency, and strengthened stakeholder engagement. * Ensured compliance with internal policies, procedures, regulatory requirements, and Service Level Agreements. * Earned management trust through consistent delivery, reliability, and ability to work independently while maintaining high performance standards. * Successfully worked in both office and remote environments, maintaining productivity, responsiveness, stakeholder engagement, and service delivery standards. * Demonstrated flexibility and commitment by supporting critical business activities beyond normal working hours to ensure operational objectives and deadlines were achieved. * Maintained strong relationships with clients, stakeholders, and Debt Collection Agencies, resulting in positive service feedback and recommendations. * Recognized by management for teamwork, operational excellence, and commitment to achieving business objectives through performance awards and recognition. * Handled confidential customer and business information with a high level of professionalism, integrity, and discretion. Credit Operations Processor Absa Bank Kenya PLC October 2019 – August 2020 * Processed credit applications and supporting documentation in accordance with bank policies and procedures. * Coordinated with internal departments to facilitate timely completion of credit processing activities. * Maintained accurate records and documentation to support operational, compliance, and audit requirements. * Assisted in resolving operational issues and process bottlenecks to ensure workflow continuity and service standards. * Supported reporting and monitoring activities to ensure adherence to operational targets and turnaround times. Reconciliation Analyst Absa Bank Kenya PLC July 2019 – October 2019 * Conducted account reconciliations and investigated discrepancies to ensure financial accuracy. * Prepared reports and analysis to support operational and financial decision-making. * Maintained data integrity and contributed to effective operational controls. * Identified and resolved reconciliation exceptions in a timely manner to support operational efficiency.