G*****a
About Candidate
Strategic and highly efficient IT professional with an academic background in Information Communication Technologies. I have over 3 years of expertise in managing computer networks and security, information system support, computer maintenance, online marketing and managing customer service. I can manage computer systems, build professional relationships and provide high-level solutions.
Education
Work & Experience
- Installing, maintaining, troubleshooting, and repairing computers and servers. - Installing and maintaining printers - Planning, designing, implementing, troubleshooting and maintaining local area networks - Designing, installing, troubleshooting and maintaining CCTVs and office phone systems - Providing general IT consultancy to various organizations and individuals
- Mediating between business and technology by working closely with management to prioritize business goals and information needs. - Proposing and implementing noble ICT based solutions that improve overall quality of service delivery and efficiency in operations - Upgrading from a legacy Transaction Management System (Ms Access) to a Core Banking System including system testing and data migration. - Procuring and Maintaining the ICT Inventory - Training ICT systems users and resolving end user issues related to software, hardware and network. Key Achievements - Started the ICT Department and established the organization’s ICT policy, procedures and standards - Installed the first ever Local Area network - Implemented the New Core Banking System to the point of testing - Introduced new IT based solutions and actively participated in the organization’s policy making and institutionalization. - Started and run the organization’s digital media platforms.
- Working closely and in consultation with Huduma center officers and management especially on issues regarding customer service delivery. - Managing employees, cash and operations on a daily basis. - Managing the hardware and software inventory and advising the management on IT resources procurement. - Troubleshooting and maintaining the cyber LAN network and systems. - Familiarizing customers with Government services provided at Huduma Center Nyeri and government portals e.g. Ecitizen Key Achievements - Managed to harmonize Huduma Center operations (Public sector) with the cyber operations (private sector) - Improved my skills in customer service by handling clients with diverse needs and backgrounds - Managed to revitalize business and service that had lapsed in the cyber - Learnt vital business and human resource management skills
