samuel mutethia Kimathi
About Candidate
A highly driven, adaptable, and responsible IT professional with a background in Computer Information Systems and Electrical & Telecommunications Engineering. Experienced in IT support, helpdesk administration, network systems, and electrical systems & installations. Skilled at troubleshooting, collaboration, and project management. I seek to apply my technical expertise and communication skills to contribute to organizational growth.
Location
Education
I completed my Bsc Degree
Skills for CCNA: Introduction to Networks:
Ethernet
IP connectivity
IP Services
IP subnetting
IPv4 And IPv6 Addressing
Network Fundamentals
Security Fundamentals
Switching
Ethernet
IP connectivity
IP Services
IP subnetting
IPv4 And IPv6 Addressing
Network Fundamentals
Security Fundamentals
Switching
Skills for IBM SkillsBuild Cybersecurity Certificate:
Cybersecurity Threat Analysis
Data Encryption And Backup
Data Security And Privacy
Employability Skills
Incident Response and Systems Forensics
Intrusion Analysis
NIST Risk Management Framework
Penetration Testing Process
PWID-B0827400
Risk And Compliance
Security Information and Event Management (SIEM) tools
Security Operations and Management
Security Operations Center (SOC) Models
System And Network Security
Vulnerability Management And Assessment
Skills for Computer Hardware Basics:
Device Maintenance
Laptops
Personal Computers
Mobile Devices
Skills for Introduction to Cybersecurity:
Cyber Best Practices
Network Vulnerabilities
Privacy And Data Confidentiality
Skills for Networking Basics:
Application Layer Services
IPv4 Addresses
Network Media
NetWork Types
Protocols Standards
Wireless Access
Skills for Fundamentals of Designing and Deploying Computer Networks:
Network Expansion
Work & Experience
Provided first-line technical support to colleagues, ensuring timely resolution of IT incidents and service requests.
Incident management: Logging, prioritizing and resolving incidents in ServiceNow and escalating when necessary.
Service request fulfillment: Managing service requests and coordinating with relevant teams.
Call management: Serving as the first point of contact for IT issues.
Service monitoring: Monitoring systems and escalating breaches.
Risk management: Supporting risk and compliance efforts.
• Conducted overhead maintenance, street lighting, and underground cable work.
• Assisted with meter reading, revenue collection, and large power section operations.
• Performed installation inspection and new connections.
• Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
• Worked closely with network administrators and server engineers to deliver quality service.
• Coordinated installation of new users and relocations of existing users.
• Responded to service requests during and after business hours.
• Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
• Researched and recommended network and data communications hardware and software.
• Installed and configured new devices and system components.
