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• Handling loan appraisals and risk analysis (verification of loan applications/ random callbacks to verify information provided on the loan application. • Reviewing, and ensuring all documentation pertaining to customers and loans are in place per KYC and lending policies). • Liaison officer for checking off loan products with partners (companies we have executed MOUs with such as TSC) • Administrator on Mobile loan systems and core banking system in liaison with the service provider. • Generating quality business in terms of loans • Ensuring customer satisfaction (Receiving customers and managing office telephones). • Timely issuance of letters (such as demand notices and recovery orders) • Monitoring loan repayments and delinquencies and informing the management of those going out of order. • Handling the internal operation and administration. • Engaging in marketing which involves social media, telemarketing, and outdoor sales activation. • Managing Social Media Accounts (follow up on prospective clients).

• Manage the portfolio in liaison with credit officers on loan appraisals. Conduct a thorough risk analysis on all applications. • Review and ensure all documentation pertaining to customers and loans are in place per KYC and lending policies. • Liaison officer for checking off loan products with partners (companies we have executed MOUs with such as TSC) • Recruit and manage service providers. • Manage PAR. • Ensure customer satisfaction. • Managing internal and external communication. Including all legal notices. • Monitor loan repayments and delinquencies and act on those going out of order. • Handle the internal operations and administrative duties , Including security perfection. • Recruit and manage service providers .

• Booked for appointments with potential clients. • Quoted and negotiated prices and credit terms. • Prepared contracts for customers coming on board. • Carried out formal presentations of products using Microsoft power point and other training aids, attend promotional markets and organized product displays. • Built a reliable and strong customer relationship by solving any challenges experienced. • Wrote weekly reports to the manager on sales, and marketing of new or established products and highlighted challenges faced by existing clients