GRACE MWANTHI

• Handling loan appraisals and risk analysis (verification of loan applications/ random callbacks to verify information provided on the loan application.
• Reviewing, and ensuring all documentation pertaining to customers and loans are in place per KYC and lending policies).
• Liaison officer for checking off loan products with partners (companies we have executed MOUs with such as TSC)
• Administrator on Mobile loan systems and core banking system in liaison with the service provider.
• Generating quality business in terms of loans
• Ensuring customer satisfaction (Receiving customers and managing office telephones).
• Timely issuance of letters (such as demand notices and recovery orders)
• Monitoring loan repayments and delinquencies and informing the management of those going out of order.
• Handling the internal operation and administration.
• Engaging in marketing which involves social media, telemarketing, and outdoor sales activation.
• Managing Social Media Accounts (follow up on prospective clients).

• Manage the portfolio in liaison with credit officers on loan appraisals. Conduct a thorough risk analysis on all applications.
• Review and ensure all documentation pertaining to customers and loans are in place per KYC and lending policies.
• Liaison officer for checking off loan products with partners (companies we have executed MOUs with such as TSC)
• Recruit and manage service providers.
• Manage PAR.
• Ensure customer satisfaction.
• Managing internal and external communication. Including all legal notices.
• Monitor loan repayments and delinquencies and act on those going out of order.
• Handle the internal operations and administrative duties , Including security perfection.
• Recruit and manage service providers .

• Booked for appointments with potential clients.
• Quoted and negotiated prices and credit terms.
• Prepared contracts for customers coming on board.
• Carried out formal presentations of products using Microsoft power point and other training aids, attend promotional markets and organized product displays.
• Built a reliable and strong customer relationship by solving any challenges experienced.
• Wrote weekly reports to the manager on sales, and marketing of new or established products and highlighted challenges faced by existing clients