I*****o
About Candidate
I am a dynamic and motivated professional with a Bachelor of Science degree in Mathematics & Chemistry from the University of Nairobi (2022) and a CPA certification. With three years of hands-on experience in debt recovery and three months in administrative assistance, I have honed my ability to navigate complex financial scenarios while maintaining a customer-centric approach.
My strong communication skills, coupled with a knack for problem-solving, enable me to deliver exceptional service and build lasting relationships with clients. I am eager to leverage my analytical expertise and customer-focused mindset to contribute to the success of a forward-thinking team. I am ready to bring my dedication and proactive attitude to a role where I can make a meaningful impact.
Education
I completed the CPA course offered by KASNEB, which provided me with an in-depth understanding of accounting, finance, and auditing. The course is designed to develop the competencies needed to excel in various accounting roles, with a strong emphasis on both theoretical knowledge and practical application.
I completed a Bachelor of Science in Mathematics at the University of Nairobi, a program designed to provide a strong foundation in mathematical theories, methods, and applications. The course offered a comprehensive curriculum that balanced pure and applied mathematics, equipping me with the analytical skills necessary for solving complex problems in various fields.
Work & Experience
• Provided customer support via phone, email, and chat channels. • Updated loan accounts status and tracked assigned accounts to identify outstanding debts. • Provided advisory services through feedback communication with debtors. • Negotiated payment plans and managed the debt recovery process. • Wrote collection reports, including closing accounts on write-off reports. • Supervised and trained junior officers. • Created trust by applying conflict resolution tactics between debtors and financial institutions. • Reviewed credit extension contracts to comply with legal contract requirements. • Handled questions or complaints and resolved discrepancies. • Updated account status and database regularly and closed target collections monthly. • Adhered to security and confidentiality regulations of the company and customers. • Demonstrated empathy and patience while addressing customer concerns. • Developed effective strategies to recover delinquent payments while adhering to legal regulations.
• Provided exceptional customer service to students, ensuring smooth check-in and check-out processes. • Responded to students’ inquiries and resolved any issues or complaints. • Planned meetings and took minutes, wrote and distributed mails and memos. • Carried out research on community development programs and funding opportunities. • Developed/maintained filing systems. • Coordinated training projects. • Enrolled youths for the Wezesha Career Training Programme. • Marketed and sold leadership skills books. • Handled students’ payments and maintained accurate records, ensuring financial accuracy. • Managed incoming calls and emails, routing them to the appropriate staff members.
