Irene Adhiambo Onyango
About Candidate
I am a dynamic and motivated professional with a Bachelor of Science degree in Mathematics & Chemistry from the University of Nairobi (2022) and a CPA certification. With three years of hands-on experience in debt recovery and three months in administrative assistance, I have honed my ability to navigate complex financial scenarios while maintaining a customer-centric approach.
My strong communication skills, coupled with a knack for problem-solving, enable me to deliver exceptional service and build lasting relationships with clients. I am eager to leverage my analytical expertise and customer-focused mindset to contribute to the success of a forward-thinking team. I am ready to bring my dedication and proactive attitude to a role where I can make a meaningful impact.
Location
Education
I completed the CPA course offered by KASNEB, which provided me with an in-depth understanding of accounting, finance, and auditing. The course is designed to develop the competencies needed to excel in various accounting roles, with a strong emphasis on both theoretical knowledge and practical application.
I completed a Bachelor of Science in Mathematics at the University of Nairobi, a program designed to provide a strong foundation in mathematical theories, methods, and applications. The course offered a comprehensive curriculum that balanced pure and applied mathematics, equipping me with the analytical skills necessary for solving complex problems in various fields.
Work & Experience
• Provided customer support via phone, email, and chat channels.
• Updated loan accounts status and tracked assigned accounts to identify outstanding debts.
• Provided advisory services through feedback communication with debtors.
• Negotiated payment plans and managed the debt recovery process.
• Wrote collection reports, including closing accounts on write-off reports.
• Supervised and trained junior officers.
• Created trust by applying conflict resolution tactics between debtors and financial institutions.
• Reviewed credit extension contracts to comply with legal contract requirements.
• Handled questions or complaints and resolved discrepancies.
• Updated account status and database regularly and closed target collections monthly.
• Adhered to security and confidentiality regulations of the company and customers.
• Demonstrated empathy and patience while addressing customer concerns.
• Developed effective strategies to recover delinquent payments while adhering to legal regulations.
• Provided exceptional customer service to students, ensuring smooth check-in and check-out processes.
• Responded to students’ inquiries and resolved any issues or complaints.
• Planned meetings and took minutes, wrote and distributed mails and memos.
• Carried out research on community development programs and funding opportunities.
• Developed/maintained filing systems.
• Coordinated training projects.
• Enrolled youths for the Wezesha Career Training Programme.
• Marketed and sold leadership skills books.
• Handled students’ payments and maintained accurate records, ensuring financial accuracy.
• Managed incoming calls and emails, routing them to the appropriate staff members.
