kicheidah

Ensured Accounts are correctly opened and verified as per laid down policies and procedures.  
Captured customer data right first time.  
Verified customer identity through the Know Your Customer (KYC) process, ensuring all documentation is in line with regulatory and anti-money laundering (AML) guidelines 
Ensured all high-risk customers’ accounts are opened as per the laid down procedures and seek senior management Approval.  
Championed Customer Due diligence and Enhanced Due Diligence in the department and ensure guidelines are adhered to and followed.  
Provided support and leadership to the allocated branches, advisory.  
Ensured getting it right the first time is adhered to.  
Ensured Service Level Agreements (SLA) and TAT are adhered to.  
Trained and guided of the branches on the policies & procedures.  
Proper customer service and relationship management of branches 

Contributed to achieving branch targets by onboarding quality new-to-bank clients.
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Maintained strong client relationships by offering standard financial solutions, conducting regular account reviews, and ensuring timely issue resolution.
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Managed a portfolio of retail and SME clients, identifying cross-selling opportunities and supporting product uptake across loans, savings, insurance, and digital banking.
Delivered exceptional customer service aligned with bank standards.
Assisted in opening and editing of new and existing bank accounts.
Ensured accounts were managed in line with the bank’s policy / procedures and internal control frameworks.