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•Perform thorough & systematic sample quality checks on workers’ project deliverables against guidelines and standards. •Compile and distribute comprehensive and timely feedback to workers on identified gaps or areas of weakness for re-training and/or coaching. •Provide qualitative and quantitative reports on compliance and transactional accuracy to project and quality teams on a weekly basis. •Analyze and report on project data by using insights to devise solutions for improving the efficiency of training and quality assurance processes. •Assigning and reviewing tasks done by the team. •Ensuring communication is flowing from Client and Team Lead to Team Members and, vice versa. •Liaise with project teams to ensure that feedback and the identified quality gaps are addressed with the individual team members.

.Processed the daily customer transactions • Reconciliation of accounts as at day end for various customer accounts • Handled outstanding account balances • Responsible for organizing and maintaining all accounts receivables active files • Responsible for logging all receivables invoices and keeping an accurate aging report. • Monitored all active accounts receivable activities and generating a weekly report for management. • Reconciled customer payments with invoices

•Assigned work schedules and duties to farm workers, and supervise their work. •Negotiated pricing with vendors regarding wholesale billing and marketing procedure. •Adeptly used Field Service Portal to verify work schedules and successful data transmissions. •Coordinated clerical, record-keeping, inventory, requisitioning, and marketing activities. •Toured work areas to observe work being done, to inspect crops, and to evaluate plant conditions.

• Collected and recorded required data reliably with handheld data collection devices for study purposes. • Compiled the collected data and writing reports based on the findings for presenting to the management. • Conducted trainings in crop production skills, innovative technologies, and farm business management. • Served customers (farmers) by; answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status. • Maintained office supplies by checking stock to determine inventory levels anticipating requirements; placing and expediting orders; verifying receipt; stocking items. • Planned and coordinated meetings, field visits and field days. • Sold the company’s seeds and agrochemicals to customers. • Managed the filing system and recording information as needed. • Created, maintained, and entered information into databases. • Worked closely with management to maintain optimum levels of communication to effectively and efficiently complete projects. • Prepared a variety of different written communications, reports and documents to ensure smooth operations. • Served customers in a friendly, efficient manner following outlined steps of service.