lucynkuria

● Advise customers on bank services for their needs (e.g. loans and credit cards) ● Manage customer bank accounts; open, close and oversee transactions ● Resolve issues with banking services and accounts ● Refer clients to in house financial experts, as needed ● Reach out to potential customers to generate new business ● Present financial products and services to existing and prospective customers ● Perform administrative duties (e.g. entering data into banking software) ● Maintains contact and maintain good relationship with client, ● Ensure full compliance with all in place ABA policies procedures and with audit, ● Has the ability to analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrower especially on SME Customers ● Conducts loan appraisal and collects detailed information (personal, business, and guaranties) and arrange to opens new loan account, ● Prepares and execute loan contracts and arrange for disbursement of loan in kind,

● Identify and pursue sales opportunities of the company’s products ● Converting sales referrals into sales and do follow ups of loans payments ● Sales and marketing of loans against vehicle log book. ● Engaged via on-site marketing by visiting car yards in identifying IPF (Insurance Premium Financing) opportunity and closing business. ● Carry out Motor Import Financing

● Identified sales opportunities for money market and wealth management products in corporate institutions and individuals ● Identify market for selling insurance products like life insurance including; credit life, education policy, investment policy ● General insurance including; Motor insurance, and medical insurance. ● Offer KYC and follow up on the clients’ payments ● Offer customer service and after sales service to clients

● Carried out inbound and outbound NTB (New to Bank) sales & activation (CIC/CC: onsite lists) ● Engaged in NTB clients (any segment) who are employees of corporations with whom RC has done a B2B deal (primarily CC/CIC) ● Engaged via on-site marketing/road shows, or via employee lists provided by corporation ● Initial primary focus on payroll account and anchor products in respective job role, gradually broadening to full range of retail products. Connect & explain (remote) ● Connected with identified employees (based on B2B set of leads) and explain proposition & requirements in full. ● Implemented sales strategy underpinning marketing efforts to acquire, expand and retain profitable relationships and grow the market share in accordance with branch sales targets Prepare & set up (remote) ● Charged with pre-sending product bundles description and bank proposition ● Conducted remote KYC and collect all documents (digital) required for account opening and pre-fill forms Meet deep sell & train (in person) ● Met in person (ensure Priority Banker joins if Affluent), listen and determine the needs of the clients ● Set up anchor products and initiated discussions to cross- sell. ● Educated and conducted initial set up for online, ATMs, Client Centre, and Store. Activate (remote) ● Conducted fulfillment and pass on referrals/leads of other products to respective specialists ● Actively participated in branch training on sales, service and controls. ● Got regular feedback from the Team Leader, Employee Banking on performance and recommend appropriate improvements plans where necessary. ● Any other official duties as may be directed by the line manager

● Identified and pursued sales opportunities and converting sales referrals from branch sales pipeline into actual sales. ● Ensured monthly/weekly liability targets are achieved and performance report submitted to the line manager. ● Actively participate in branch training on sales, service and controls. ● Gave regular feedback to the Team leader on sales/service concerns and recommends appropriate improvements. ● Any other official duties as may be directed by the line manager. ● Ensured an excellent customer experience during the account opening, documentation process as well as when offering any other service. ● Contributed to customer retention and loyalty. ● Organizing and making successful sales presentations and marketing plans. ● Sales and marketing of personal accounts, credit cards, personal loans, mortgages and Banc assurance products ● Generating leads and prospect for new business. ● Establishing and maintain good working relationship with key persons in various companies.

● Gave regular feedbacks on sales/service concerns and recommend appropriate improvements. ● Ensured an excellent customer experience and satisfaction during the account opening, documentation process as well as when offering any other service. ● Ensured that Anti-Money Laundering requirements are followed. ● Prospect for new business and maintaining the existing clients ● Offering customer service to the client.

● Measuring specific gravity of paint/viscosity ● Analyzing colors and paint ● Comparing different paint standards. Revising and improving existing formulations. ● Analyze data to identify areas for improvement in the quality system ● Working with operating staff to establish procedures, standards, systems and procedures