lucynkuria

● Advise customers on bank services for their needs (e.g. loans and credit cards)
● Manage customer bank accounts; open, close and oversee transactions
● Resolve issues with banking services and accounts
● Refer clients to in house financial experts, as needed
● Reach out to potential customers to generate new business
● Present financial products and services to existing and prospective customers
● Perform administrative duties (e.g. entering data into banking software)
● Maintains contact and maintain good relationship with client,
● Ensure full compliance with all in place ABA policies procedures and with audit,
● Has the ability to analyze and interpret financial statements of the business in order to
access the repayment capacity and financial soundness of the borrower especially on SME Customers
● Conducts loan appraisal and collects detailed information (personal, business, and
guaranties) and arrange to opens new loan account,
● Prepares and execute loan contracts and arrange for disbursement of loan in kind,

● Identify and pursue sales opportunities of the company’s products
● Converting sales referrals into sales and do follow ups of loans payments
● Sales and marketing of loans against vehicle log book.
● Engaged via on-site marketing by visiting car yards in identifying IPF (Insurance Premium Financing) opportunity and closing business.
● Carry out Motor Import Financing

● Identified sales opportunities for money market and wealth management products in corporate institutions and individuals
● Identify market for selling insurance products like life insurance including; credit life, education policy, investment policy
● General insurance including; Motor insurance, and medical insurance.
● Offer KYC and follow up on the clients’ payments
● Offer customer service and after sales service to clients

● Carried out inbound and outbound NTB (New to Bank) sales & activation (CIC/CC: onsite lists)
● Engaged in NTB clients (any segment) who are employees of corporations with whom RC has done a B2B deal (primarily CC/CIC)
● Engaged via on-site marketing/road shows, or via employee lists provided by corporation
● Initial primary focus on payroll account and anchor products in respective job role, gradually broadening to full range of retail products.

Connect & explain (remote)
● Connected with identified employees (based on B2B set of leads) and explain proposition & requirements in full.
● Implemented sales strategy underpinning marketing efforts to acquire, expand and retain profitable relationships and grow the market share in accordance with branch sales targets
Prepare & set up (remote)
● Charged with pre-sending product bundles description and bank proposition
● Conducted remote KYC and collect all documents (digital) required for account opening and pre-fill forms
Meet deep sell & train (in person)
● Met in person (ensure Priority Banker joins if Affluent), listen and determine the needs of the clients
● Set up anchor products and initiated discussions to cross- sell.
● Educated and conducted initial set up for online, ATMs, Client Centre, and Store.
Activate (remote)
● Conducted fulfillment and pass on referrals/leads of other products to respective specialists
● Actively participated in branch training on sales, service and controls.
● Got regular feedback from the Team Leader, Employee Banking on performance and recommend appropriate improvements plans where necessary.
● Any other official duties as may be directed by the line manager

● Identified and pursued sales opportunities and converting sales referrals from branch sales pipeline into actual sales.
● Ensured monthly/weekly liability targets are achieved and performance report submitted to the line manager.
● Actively participate in branch training on sales, service and controls.
● Gave regular feedback to the Team leader on sales/service concerns and recommends appropriate improvements.
● Any other official duties as may be directed by the line manager.
● Ensured an excellent customer experience during the account opening, documentation process as well as when offering any other service.
● Contributed to customer retention and loyalty.
● Organizing and making successful sales presentations and marketing plans.
● Sales and marketing of personal accounts, credit cards, personal loans, mortgages and Banc assurance products
● Generating leads and prospect for new business.
● Establishing and maintain good working relationship with key persons in various companies.

● Gave regular feedbacks on sales/service concerns and recommend appropriate improvements.
● Ensured an excellent customer experience and satisfaction during the account opening, documentation process as well as when offering any other service.
● Ensured that Anti-Money Laundering requirements are followed.
● Prospect for new business and maintaining the existing clients
● Offering customer service to the client.

● Measuring specific gravity of paint/viscosity
● Analyzing colors and paint
● Comparing different paint standards. Revising and improving existing formulations.
● Analyze data to identify areas for improvement in the quality system
● Working with operating staff to establish procedures, standards, systems and procedures