lukeonyango01
About Candidate
Detail-oriented and analytical Data Analyst with a strong background in Statistics, business intelligence reporting, and operational data analysis. Experienced in collecting, cleaning, transforming, validating, and interpreting large datasets to support business decision-making and improve operational efficiency. Skilled in developing dashboards, KPI reports, and data visualizations using Power BI, Tableau, SQL, Python, and Advanced Excel. Proven ability to ensure data accuracy, integrity, and reliability through structured validation processes and reporting standards. Adept at identifying trends, analyzing performance metrics, and generating actionable insights that drive continuous improvement.
Location
Education
Bachelor of Science in Statistics – Acquired strong knowledge in statistical analysis, data management, research methods, probability, and data-driven decision-making, with practical skills in SQL, Python, R, SPSS, Excel, and Power BI.
Work & Experience
Deliver exceptional customer service by assisting customers with account inquiries, Airtel Money transactions, SIM registration, and product support. Process customer transactions accurately while ensuring compliance with company procedures and service standards. Resolve customer complaints promptly, maintaining high customer satisfaction and service quality. Promote Airtel products and internet solutions, consistently identifying opportunities to increase sales and customer adoption. Maintain accurate transaction records and prepare daily operational reports. Verify customer information and ensure compliance with identity verification requirements. Handle cash transactions and maintain accountability for cash balances during daily operations. Achievements: Best Overall Kiosk Nationwide – Mabingwa Season 3 (2025) Best Overall Kiosk Nationwide – Mabingwa Season 4 (2025) Best Overall Kiosk Nationwide – Mabingwa Season 1 (2026)
Cleaned, analyzed, and visualized structured datasets using SQL, Excel, Python, and Power BI. Developed analytical dashboards and KPI performance summaries for business reporting. Conducted trend analysis, statistical reporting, and data validation procedures. Applied reporting and documentation standards ensuring high data accuracy and governance compliance.
Built clustering and regression models with improved prediction accuracy of 18%. Delivered 2 full ML case-study projects with insights that enhanced decision-making by 15%. Applied structured ML workflows, ensuring 100% task compliance.
Assisted 50+ customers daily, achieving a 98% customer satisfaction rate and resolving technical issues within 15 minutes. Managed reservations and promotional activities, leading to a 10% increase in customer base over six months. Maintained an inventory control system using Excel, reducing supply costs by 15% annually. Addressed customer inquiries promptly, reducing complaints by 25%. Ensured a stable and secure internet connection, achieving 99% uptime.
