mukekumaria
About Candidate
With a BSc in Information Technology from KCA University and a Diploma in Information Technology from St.Paul University, I am a dedicated IT professional with experience in system administration, network management and technical support. As an ICT Officer at Empire Marketing Services, I manage hardware and software systems, oversee server performance, implement IT projects, provide technical support to staff, maintain software and hardware compliance and mentor junior IT personnel. During my internship at Muthaiga
Country Club, I supported ERP deployment, maintained LAN/WAN networks, managed ICT asset inventory, delivered user training and ensured smooth IT operations. I bring strong problem-solving skills, technical expertise and a commitment to efficient, reliable and secure IT systems.
Location
Education
Work & Experience
•Diagnosed and resolved over 120+ hardware and software issues, reducing system downtime by 25%. •Implemented server performance monitoring, improving system uptime from 92% to 99%. •Planned and executed 5 major IT projects, meeting defined scope, goals, and deliverables on schedule. •Provide technical support to 30+ staff members, increasing response efficiency by 20%. •Maintain software and hardware licensing, ensuring 100% compliance with organizational standards. •Conduct electrical safety checks and maintained data integrity across desktops, reducing equipment failures. •Oversee workstation setups and new application rollouts, enhancing team productivity. •Lead and mentored junior IT staff, improving team efficiency and skill competency.
•Supported ERP deployment and day-to-day operations, increasing workflow efficiency by 30%. •Installed, configured and maintained LAN, WAN, and wireless networks, achieving 99% network uptime. •Managed ICT asset inventory, reducing misplaced or lost equipment by 20%. •Provided user support and training to 50+ staff members, improving system adoption and user confidence. •Verified and tested computer programs, reducing software errors by 25%. •Developed and implemented IT training programs, increasing staff task completion rate. •Captured and edited high-quality event photographs, supporting club marketing and promotional activities. •Built strong relationships with end users, enhancing communication and IT service satisfaction.
