mulingechelsea

Customer Relationship Management Ability to build and maintain strong
relationships with clients, understanding their financial needs and offering appropriate
banking solutions to drive loyalty and satisfaction.
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Product Knowledge In-depth understanding of KCB Bank's products and services
(e.g., personal loans, savings accounts, mobile banking, credit facilities), enabling
accurate and persuasive promotion to clients.
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Communication Skills Clear, confident verbal and written communication to
effectively pitch products, explain complex financial information, and handle customer
inquiries professionally.
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Sales and Target Achievement Proven ability to meet or exceed individual and team
sales targets by identifying opportunities, closing deals, and following up effectively.
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Negotiation and Persuasion Strong skills in negotiating terms, handling objections,
and persuading clients to adopt bank solutions that best meet their needs.
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Market Awareness Understanding of the banking industry, local market trends, and
customer behavior to identify prospects and tailor sales strategies accordingly.
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Team Collaboration Works well with branch staff, relationship managers, and other
departments to ensure seamless service delivery and a unified customer experience.
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Use of Digital Tools Proficiency in banking software, CRM tools, and digital
platforms such as KCB Mobi Bank to facilitate efficient customer service and product
delivery.
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Integrity and Compliance Adherence to KCB’s ethical standards, banking
regulations, and compliance procedures while handling customer information and
transactions.
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Problem Solving and Initiative Ability to identify client issues or service gaps and
take proactive steps to resolve them or escalate as necessary.

Registering and scheduling outpatient and inpatient clients.
Patient admission, documentation and performing ward medical records.
Coding and indexing of diseases.
Collection, compilation and tabulation of health records.
Collecting health records data using prescribed forms.
Data analysis using Kenya Health Information System Software, SPSS and District
Health Information System.
Data entry using Advanced MS Excel.