Nancy Kibicho
About Candidate
A dynamic and results-oriented professional with a proven track record in delivering high-quality solutions across diverse sectors. Adept at managing multiple tasks efficiently, I am self-motivated, adaptable, and eager to embrace new challenges. My background combines strong communication skills, attention to detail, and a commitment to excellence, enabling me to contribute effectively to team objectives and organizational growth.
Key Strengths
- Multitasking & Adaptability: Capable of handling various assignments simultaneously while maintaining a high standard of work.
- Communication: Excellent verbal and written communication skills, fostering positive relationships with colleagues, clients, and stakeholders.
- Problem Solving: Resourceful and proactive in identifying issues and implementing practical solutions to achieve results.
- Customer Service Orientation: Dedicated to delivering exceptional service and ensuring client satisfaction through attentive listening and prompt response.
- Teamwork: Collaborative approach with a focus on achieving shared goals and supporting team members. Professional Attributes
- Strong analytical and organizational abilities.
- Willingness to learn and venture into new fields.
- Integrity, honesty, and professionalism in all interactions.
- Target-driven and committed to meeting deadlines.
- Ability to remain calm and effective under pressure.
Career Objective
To leverage my skills and experience, contributing to innovative solutions.
Location
Education
Training in digital communication, project coordination, remote support, data management, and productivity tools.
Focused on community mental health awareness, psychosocial support, empathetic client engagement, mental health support, and community outreach strategies.
Work & Experience
• Contributed to the development and implementation of the Communication Strategy for FY 2024/2025, as well as the Railway Training Institute Marketing Plan.
• Conducted comprehensive media monitoring and analysis, producing daily coverage reports.
• Developed a variety of written communication materials, including opinion editorials, internal memos, media briefs, public notices, and press releases.
• Created engaging content, news stories, and sensitization materials for the KR Weekly in-house magazine.
• Provided excellent customer service by responding promptly and professionally to inquiries received via telephone and in-person, addressing concerns, delivering information, and resolving complaints and issues effectively.
• Prepared comprehensive weekly, monthly and quarterly customer access and social media engagement reports, tracking metrics such as reach, engagement, and sentiment.
• Secured approvals from local authorities and coordinated logistics by developing route plans for the team for program delivery.
• Conducted community visits and pre-activation assessments for oral health programs.
• Collected and managed customer and community data using Kobo tool.
• Conducted timely follow-up callbacks to daily contacts, reinforcing key messages and strengthening customer relationships.
• Educated consumers on oral hygiene best practices and the benefits of different Colgate-Palmolive products, delivering presentations and demonstrations to diverse audiences.
• Executed marketing strategies in collaboration with the Aquila East Africa team, supporting sales targets and market penetration objectives.
• Led oral health awareness campaigns and product demonstrations, driving sales growth through effective community activations, direct customer engagement, and educational outreach.
• Conducted market research and feasibility studies to gather customer insights.
• Collected and entered field data using Kobo Collect.
• Engaged customers during household visits to assess product usage and satisfaction.
Key Achievement: Delivered high-quality data that directly informed new product features and marketing strategies.
• Wrote, edited, and refined original content for articles, blogs, web pages, and marketing materials; Managing multiple editing projects and incorporating feedback for continuous improvement.
• Applied SEO best practices to optimize content for search engines.
Key Achievement: Consistently delivered high-quality content on time for a diverse range of clients.
• Ensured accuracy, confidentiality, and professionalism in handling sensitive data and election materials.
• Managed high-volume, time-sensitive voter interactions.
Key Achievement: Maintained 100% accuracy in data handling and reporting, supporting transparent and credible elections.
• Wrote articles showcasing the impact of development projects on local communities.
• Supported front office operations and PR teams to ensure consistent messaging and a positive organizational image.
Key Achievement: Enhanced the visibility of the Authority’s projects through well-crafted articles and event documentation
• Promoted DRXL Ai’s cutting-edge AI automation solutions through strategic networking, advocacy, and community engagement to increase brand awareness and market reach.
• Represented the company at industry events, engaging clients, partners, and stakeholders to gather feedback and foster positive relationships.
• Developed and implemented public relations strategies to enhance DRXL Ai’s public image and support its growth objectives.
• Monitoring social media public perception and preparing reports on PR activities.
• Increased brand visibility and community engagement by effectively communicating the benefits of AI automation solutions.
• Strengthened stakeholder relationships through proactive outreach and feedback collection, contributing to improved service offerings.
• Supported the launch and promotion of DRXL Ai’s initiatives
• Participated in children’s home & Narok GK Prison visits and community clean-ups.
• Counseled street children in psychosocial support.
• Mobilized blood donation drives.
• Supported charity week events for vulnerable groups.
• Delivered campus information dissemination.
• Engaged in university HIV/AIDS awareness campaigns.
Data entry and mentorship programs.
Awards
GAZETTE PRESENTER OF THE YEAR CATEGORY -1ST PLACE
