njoorawahu
About Candidate
Business Consultant and Credit Specialist with proven experience in SME growth, sales strategy, and customer success. Delivered 20% operational efficiency gains, expanded market share, and supported SMEs in securing $1M+ in funding. Passionate about driving sustainable business growth and economic impact.
Location
Education
Work & Experience
Spearheaded credit risk management and customer success strategy, ensuring sustainable portfolio growth and improved client lifecycle management. Directed credit operations, achieving 20% efficiency gains and strengthening portfolio quality through enhanced risk assessment and monitoring. Led market expansion and customer growth initiatives, increasing market share and significantly improving client retention. Built and led cross-functional teams, aligning sales, credit, and customer experience to drive business performance. Established scalable systems, policies, and recovery frameworks to support growth and minimize risk exposure.
Managed and nurtured client relationships, ensuring high levels of customer satisfaction and loyalty. Achieved a 95% customer satisfaction rate through proactive engagement and timely resolution of client concerns. Drove customer retention and repeat business through personalized follow-ups and relationship management strategies. Supported loan disbursement and repayment processes, ensuring compliance with credit policies and portfolio quality. Identified client needs and cross-sold financial products, contributing to revenue growth. Maintained accurate client records and leveraged feedback to improve service delivery.
