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• Developing and review HR policies and SOPs in line with the business objectives. • Implementing HR policies through sensitization, engagement, and training of employees • Responsible for staff welfare matters such as medical cover, compensation and benefits and safety of staff. • Facilitate staff development by providing training and learning content to enable staff carry out their job effectively. • Ensure accurate implementation of a comprehensive reward & benefit strategy geared towards enhancing retention & attraction while ensuring sustainability. • Manage employee relations through timely and objective administration of disciplinary & grievance processes as well as implementation of Employee Assistance Programs (EAP) in accordance with approved policy and legal requirements. • Ensure accurate records management while adhering to relevant legal requirements. • Manage payroll processes to ensure timely & accurate payment of wages. • Manage service providers to ensure deliver as per Service Level Agreements (SLA’s). • Lead in delivery of HR services through proper administration of the Human Resource Information System (HRIS). • Lead in identification & implementation of change management activities geared towards enhancing productivity and culture improvement. • Ensure departmental policies, procedures, processes & documentation comply with applicable labour legislation and institute changes where necessary.

• Part of my role involves developing HR plans and leading initiatives in areas such as recruitment, compensation and benefits, performance management, organizational design and development, training and development, succession planning, change management, labor relations and employee relations. • Liaising with the business leaders both in HR and Exco in implementing strategies tied to HR and Operations in Naivas and cascading of the same to the respective branches. • Implementing talent development strategies within the region and business. • Participating in formulation, implementation, and review of HR strategies in the region in line with the overall organizational vision. • Employment cost control i.e. Salary, Welfare, uniform, training, and other related employee costs at the regional level • Monitoring staffing numbers at the branch to ensure it’s at the optimal level without compromising service delivery. • Develop and review HR policies and SOPs in line with the business objectives. • Implementing HR policies through sensitization, engagement and training of employees • Spearheading change management processes at the branch level. • Responsible for staff welfare matters such as medical cover, compensation and benefits and safety of staff. • Facilitate staff development by providing training and learning content to enable staff carry out their job effectively.

• Over-seeing HR and operational function across the 48 Optica Limited branches across the country. • Providing the necessary support systems for payroll requirements • Support departments in the development and delivery of strategic HR plans to fit with the overall business direction. • I champion the onboarding process, ensuring the process is up to date and of high quality, providing clarity and connection for all employees and their role in relation to the overall vision. • Evaluating Training Needs in liaison with H.O.D(s), planning and executing suitable Training & Development programs for both the Management and staff for management development, career progression and skill development • Collaborating with senior management in tasks including benefits analysis, corrective action planning and big-picture data capturing to aid in decision making. • Creating and implemented forward-thinking initiatives to improve employee engagement such as providing timely and effective feedback and engaging staff regularly towards achievement of staff goals. • I boost staff satisfaction metrics by ensuring speedy resolve of their queries, concerns, or clarifications. • Forecasting expected personnel demands and developing forward-thinking approaches to achieve objectives. • Educating management on successful policy implementation and enforcement actions to prevent employee legal entanglements leading to no cases being lost at the labour courts

• Preparation of Payroll for the 1000 Clinical and None-Clinical staff. • Managing of the staff Medical, WIBA and Group Life schemes. • Employee HRMIS data and time and attendance records and management through Microsoft Navision. • Assisting the Head of Human Resources in developing and overseeing implementation of policies and processes within Gertrude’s Hospital. • Performing credentialing and verification of clinical staff documents and development, updating and formatting of all departmental job descriptions, annual objectives and training plans. • Management of Internship and Volunteer-ship programs in conjunction with learning institutions and NITA. • Handling enquiries from employees in line with the institution and human resource policy. • Organized new employee orientation schedules for all new hires and managed employee exit interviews and paperwork. • Improved productivity initiatives while coordinating itineraries and scheduling appointments. • Administered compensation, benefits and performance management and staff benevolent schemes.