L*****a

• Proven experience in managing sales performance, customer relations, and daily branch operations within the automotive sector. • Skilled in driving sales growth, improving customer satisfaction, and supporting marketing initiatives. • Strong leadership in supervising teams, training staff, and ensuring service excellence. • Proficient in financial oversight, including receivables management, petty cash handling, and inventory control. • Committed to compliance with company policies, health & safety standards, and labor regulations within the automotive retail environment. • Experienced in reporting, workshop coordination, and maintaining an efficient and customer focused branch environment.

• Provided personalized customer service by identifying automotive needs and recommending appropriate products and services. • Supported sales growth through effective upselling, cross-selling, and lead generation. • Handled client inquiries on products, pricing, and services, ensuring timely follow-up and quotation issuance. • Built and maintained strong relationships with individual and corporate clients to enhance customer loyalty. • Maintained accurate documentation and organized filing systems for sales and customer records

• Advised customers on tire options, oil brands, and mechanical services based on their vehicle needs. • Promote additional automotive products through effective cross-selling and upselling techniques. • Communicated clear value propositions to support customer purchasing decisions. • Demonstrated product features, benefits, and usage to enhance customer understanding. • Ensured accurate sales documentation and efficient payment processing. • Built strong customer rapport to foster repeat business and customer loyalty. • Recommended suitable products tailored to customer requirements, improving satisfaction and sales outcomes.

• Responded promptly and professionally to customer inquiries, ensuring high levels of satisfaction. • Handled and resolved queries from clients, patients, referral sources, and internal departments. • Followed up on service requests, including insurance claims and approvals, to ensure seamless customer support. • Assisted in appointment scheduling and follow-ups to improve customer experience and service efficiency. • Provided front desk support, ensuring smooth communication and customer engagement. • Demonstrated strong skills in customer relations, service coordination, and issue resolution.

• Managed day-to-day office operations and maintained accurate records. • Provided front office and administrative support, ensuring smooth day-to-day operations. • Handled calls, emails, correspondence, and vendor coordination with professionalism. • Maintained organized filing systems and managed basic bookkeeping tasks. • Directed internal and external communications to appropriate departments for timely action. • Participated in meetings, events, and workshops to support organizational goals