J*****a

Operations Analyst
November 25, 1988

About Candidate

I am a highly experienced clearing and settlement operations professional with a solid background in outward and inward clearing in the banking sector. Throughout my career, I have consistently delivered outstanding performance by overseeing clearing house operations, implementing robust quality assurance measures, and leading projects that drive process enhancement and regulatory adherence.

With a proven track record in project management, I have successfully collaborated with stakeholders and technology teams to implement system enhancements that streamline operations and maximize efficiency. My expertise extends to outward payment instructions, where I have provided efficient resolutions to branch and customer queries, earning a reputation for exceptional customer support.

Additionally, I have consistently demonstrated a deep commitment to delivering exceptional results. I thrive in fast-paced environments where precision and accuracy are paramount. My ability to collaborate effectively with cross-functional teams, combined with my strong project management skills, has enabled me to drive successful system enhancements and process improvements.

Education

B
Bachelor of Arts in Economics 2009-2013
Maasai Mara University

2ND CLASS UPPER DIVISION

K
Kenya Certificate of Secondary Education 2004-2007
NAIROBI SCHOOL

A-

C
CERTIFICATES 2024
COUSERA

Google IT Support Google Foundations of Project Management Google Project Initiation-Starting a Successful Project Google Project Planning- Putting It All Together Google Project Execution- Running the Projec Google Agile Project Management Google AI Essentials

Work & Experience

O
OPERATIONS ANALYST 08/2014 - TO DATE
NATIONAL BANK OF KENYA

I am a highly experienced clearing and settlement operations professional with a solid background in outward and inward clearing in the banking sector. Throughout my career, I have consistently delivered outstanding performance by overseeing clearing house operations, implementing robust quality assurance measures, and leading projects that drive process enhancement and regulatory adherence. With a proven track record in project management, I have successfully collaborated with stakeholders and technology teams to implement system enhancements that streamline operations and maximize efficiency. My expertise extends to outward payment instructions, where I have provided efficient resolutions to branch and customer queries, earning a reputation for exceptional customer support. Additionally, I have consistently demonstrated a deep commitment to delivering exceptional results. I thrive in fast-paced environments where precision and accuracy are paramount. My ability to collaborate effectively with cross-functional teams, combined with my strong project management skills, has enabled me to drive successful system enhancements and process improvements.