perminersnjiri54
About Candidate
Detail-oriented HR Attachee with hands-on experience supporting recruitment, employee records management, onboarding, and HR administration. Skilled in maintaining confidentiality, assisting with payroll and attendance tracking, and contributing to employee engagement initiatives while ensuring smooth day-to-day HR operations.
Location
Education
ATTAINED SECOND CLASS HONOURS UPPER DIVISION
Work & Experience
Oversee daily operations of the call center to ensure efficiency and productivity
Develop and implement customer service strategies and policies
Set performance targets (KPIs) and monitor team performance
Manage, train, and supervise call center staff and team leaders
Ensure high levels of customer satisfaction and service quality
Handle escalated customer complaints and complex issues
Analyze call center metrics and prepare performance reports
Optimize workflows and improve operational processes
Manage staffing levels, scheduling, and workforce planning
Oversee recruitment, onboarding, and continuous staff development
Ensure compliance with company policies and industry regulations
Implement and manage call center technologies and systems
Assist in recruitment processes (job postings, shortlisting, scheduling interviews)
Support onboarding and orientation of new employees
Maintain and update employee records and HR databases
Assist in payroll preparation and attendance tracking
Help in organizing training and development programs
Handle filing and documentation of HR records
Support performance management processes
Assist in drafting HR documents (letters, contracts, memos)
Respond to employee inquiries and provide basic HR support
Help in implementing HR policies and procedures
Participate in staff welfare activities and engagement initiatives
Assist in leave management and tracking
Support disciplinary and grievance procedures (under
Awards
AM A CERTIFIED MEDIATOR THROUGH KILIMANI MEDIATION CENTER
