perminersnjiri54
About Candidate
Detail-oriented HR Attachee with hands-on experience supporting recruitment, employee records management, onboarding, and HR administration. Skilled in maintaining confidentiality, assisting with payroll and attendance tracking, and contributing to employee engagement initiatives while ensuring smooth day-to-day HR operations.
Location
Education
ATTAINED SECOND CLASS HONOURS UPPER DIVISION
Work & Experience
Oversee daily operations of the call center to ensure efficiency and productivity Develop and implement customer service strategies and policies Set performance targets (KPIs) and monitor team performance Manage, train, and supervise call center staff and team leaders Ensure high levels of customer satisfaction and service quality Handle escalated customer complaints and complex issues Analyze call center metrics and prepare performance reports Optimize workflows and improve operational processes Manage staffing levels, scheduling, and workforce planning Oversee recruitment, onboarding, and continuous staff development Ensure compliance with company policies and industry regulations Implement and manage call center technologies and systems
Assist in recruitment processes (job postings, shortlisting, scheduling interviews) Support onboarding and orientation of new employees Maintain and update employee records and HR databases Assist in payroll preparation and attendance tracking Help in organizing training and development programs Handle filing and documentation of HR records Support performance management processes Assist in drafting HR documents (letters, contracts, memos) Respond to employee inquiries and provide basic HR support Help in implementing HR policies and procedures Participate in staff welfare activities and engagement initiatives Assist in leave management and tracking Support disciplinary and grievance procedures (under
