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 -Manage customer service inquiries and complaints.  -Analyze customer data to identify trends and develop strategies to capitalize on them.  -Create and manage promotional posts through WhatsApp to attract clients.  -Maintain and update account records.  -Determine applicable ratios and metrics and set up debt payment plans upon loan default.  -Constant communication with clients to either request or provide information.  -Develop referral networks through present clients.

-Offered service delivery to clients and maintained an excellent client-company relationship.  -Worked closely with the accounting department to ensure timely invoicing for delivered service and debt collection from the client within the calendar month for due invoices.  -Sales of company solutions to new and existing clients according to the company-set targets.  -Conduct follow-ups with clients through client visits to gauge satisfaction and strengthen client relationships. -

 -Train, supervise, and support hotel staff.  -Schedule the shifts to ensure proper work  -Ensure timely and accurate customer service  -Handle complaints and specific customer requests.  -Troubleshoot emergencies.  --Monitor stock and general supplies.  -Listen to customer’s concerns and answer their questions effectively.  Maintain a positive attitude and calmly respond to customers and suppliers with utmost professionalism.  Look for upselling opportunities.

 -Monitored systems' activities to generate daily reports identifying trends and potential fraud activities.  -Communicated with customers via email, phone calls, and letters for follow-up, and updates.  -Handled the Bank's contact center’s general queries after regular working hours,  -Executed basic account maintenance measures such as address changes, credit limit enhancement, and travel notifications.  -Resolved customer issues within the scope of existing service level agreements.  -Offered training to new staff members.  -Handled account-related transactions such as withdrawals, deposits, transfers, exchange rate transactions, and loan repayments.  -Provided general banking customer service such as providing answers to account queries.  -Completed other banking services to customers as and when required.

 -Handled customers’ complaints and forwarded the same to management.  -Informed the customers of new products and services.  -Helped customers understand and use new products and services, for example how to use and install a modem.  -Adhered to data protection policy about the confidentiality of customers’ details.  -Provided peer support to other customer service agents to improve overall team performance.  -Kept records of customer’s comments and complaints.

 -Over-the-counter sales of stationery items.  -Maintained accurate records of customer transactions, including receipt of payment.  -Answered and resolved customers ‘queries to ensure maximum customer satisfaction.  -Maintained sufficient inventory levels to ensure compliance with departmental standards.  -Prepared weekly and monthly reports.  -Performed any other duties assigned.