raberahilda
About Candidate
Dedicated Customer Service Professional and Community Advocate | Driving Customer Satisfaction and Empowering Communities Through Compassion and Expertise.
Highly motivated and detail-oriented professional with a Diploma in Social Work and Community Development, complemented by hands-on experience in customer service, call center operations, and community outreach. Skilled in communication, problem-solving, and building strong customer relationships. Proven ability to manage customer inquiries, resolve complaints, and maintain accurate records. Passionate about community development and volunteer work, with a strong commitment to improving the lives of others.
Location
Education
Attained a Diploma in Social and Community Development
Proficient In computer Applications/Packages
Work & Experience
• Responded to an average of 100+ customer inquiries daily via phone and email, maintaining a 95% customer satisfaction rate.
• Promoted company products and services, contributing to a 15% increase in sales over six months.
• Maintained and updated a customer database of 1,000+ records, ensuring 100% accuracy in customer interactions and follow-ups.
• Coordinated with the dispatch team to ensure on-time delivery of products and services, reducing customer complaints by 20%.
• Resolved 90% of customer complaints within the first interaction, improving customer loyalty and retention.
• Distributed 500+ brochures and information packages to customers, enhancing product awareness and engagement.
• Greeted and assisted 100+ customers daily, ensuring a welcoming and positive shopping experience.
• Processed 200+ transactions daily with 99% accuracy, minimizing errors and improving checkout efficiency.
• Addressed and resolved 95% of customer inquiries and complaints on the spot, enhancing customer satisfaction.
• Maintained a clean and organized checkout area, contributing to a 10% improvement in store cleanliness ratings.
• Drafted 10+ proposals and emails to help secure donor funding for community projects.
• Distributed 1,000+ soaps and masks to schools in the Mathare community, improving hygiene awareness among 500+ students.
• Conducted 20+ training sessions for 200+ community members on COVID-19 safety measures, reducing misinformation, and increasing compliance.
• Mentored 50+ children on issues such as gender-based violence and personal development, leading to a 30% increase in reported confidence levels.
• Organized and participated in 15+ cleaning activities, improving community hygiene and sanitation standards.
• Utilized the Yunitok platform to gather and share information, reaching 1,000+ community members with critical updates.
