Lawrence Sailoki
About Candidate
Detail-oriented IT Technical Support Specialist with over 3+ years of experience providing first- and second-level technical support in fast-paced enterprise environments. Strong expertise in Microsoft 365, Active Directory, Windows environments, networking, hardware support, and user training. Proven ability to diagnose technical issues, resolve incidents within SLA targets, maintain IT asset records, and deliver high-quality customer-focused support. Masterful at ITSM processes, escalating complex issues with detailed documentation, and collaborating with teams to resolve incidents.
