samuel mutethia Kimathi
About Candidate
A highly driven, adaptable, and responsible IT professional with a background in Computer Information Systems and Electrical & Telecommunications Engineering. Experienced in IT support, helpdesk administration, network systems, and electrical systems & installations. Skilled at troubleshooting, collaboration, and project management. I seek to apply my technical expertise and communication skills to contribute to organizational growth.
Location
Education
I completed my Bsc Degree
I completed my Diploma.
Skills for CCNA: Introduction to Networks: Ethernet IP connectivity IP Services IP subnetting IPv4 And IPv6 Addressing Network Fundamentals Security Fundamentals Switching Ethernet IP connectivity IP Services IP subnetting IPv4 And IPv6 Addressing Network Fundamentals Security Fundamentals Switching
Skills for IBM SkillsBuild Cybersecurity Certificate: Cybersecurity Threat Analysis Data Encryption And Backup Data Security And Privacy Employability Skills Incident Response and Systems Forensics Intrusion Analysis NIST Risk Management Framework Penetration Testing Process PWID-B0827400 Risk And Compliance Security Information and Event Management (SIEM) tools Security Operations and Management Security Operations Center (SOC) Models System And Network Security Vulnerability Management And Assessment
Skills for Computer Hardware Basics: Device Maintenance Laptops Personal Computers Mobile Devices
Skills for Introduction to Cybersecurity: Cyber Best Practices Network Vulnerabilities Privacy And Data Confidentiality
Skills for Networking Basics: Application Layer Services IPv4 Addresses Network Media NetWork Types Protocols Standards Wireless Access
Skills for Fundamentals of Designing and Deploying Computer Networks: Network Expansion
Work & Experience
Provided first-line technical support to colleagues, ensuring timely resolution of IT incidents and service requests. Incident management: Logging, prioritizing and resolving incidents in ServiceNow and escalating when necessary. Service request fulfillment: Managing service requests and coordinating with relevant teams. Call management: Serving as the first point of contact for IT issues. Service monitoring: Monitoring systems and escalating breaches. Risk management: Supporting risk and compliance efforts.
• Conducted overhead maintenance, street lighting, and underground cable work. • Assisted with meter reading, revenue collection, and large power section operations. • Performed installation inspection and new connections.
• Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution. • Worked closely with network administrators and server engineers to deliver quality service. • Coordinated installation of new users and relocations of existing users. • Responded to service requests during and after business hours. • Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies. • Researched and recommended network and data communications hardware and software. • Installed and configured new devices and system components.
