shikokotibramwel
About Candidate
Results-driven Customer Service & Sales Executive professional with 4+ years’ experience in telecom, internet
solutions, and FMCG. Proven ability to exceed sales targets, resolve complex customer issues, and
strengthen client retention. Skilled in workflow optimization, cross-functional collaboration, and
administrative support. Multilingual communicator seeking to contribute to growth-oriented
organizations.
Location
Education
study of administrative theory, public policy analysis, Human resource management and development and public administration. Planning, organizing, directing, coordinating and controlling government operations. Managing public policies & programs to ensure effective execution and realization to the society. Political science basically was the study of politics, government and power.
Work & Experience
o Act as link between customer/client & business. o Keeping management informed of schedules, priorities & problems. o Participate in performance appraisals. o Responsible for growth of business through sales, retention & relationship building. o Accountable for company assets e.g. stocks. o Achieve/exceed set sales targets.
o Planned, scheduled and attended meetings and barazas as required by the supervisors. o Participated in negotiation and conflict resolution activities in the organization. o Participated in the launch of the Maasai Mau Forest fencing project in Ololoipangi, Narok. o clerical duties such as bookkeeping, documentation, record keeping, dispatchment of documents, and filing returns.
I manage customer communications across multiple channels, maintain service records, prepare performance reports, and coordinate with technical teams to resolve client issues. This role has strengthened my organizational, multitasking, and workflow management skills, which are essential for successful office administration.
