shumillac

During my tenure at the technical University of Mombasa, my responsibilities were"
. Attending to all administrative requests from students, lecturers and visitors.
• Facilitating semester exams, student transcripts and results
• Answering multi-lined phone system, routing calls, delivering messages to staff and directing callers.
• Maintaining an up to-date Departmental contact list to enable easy communication with various teams in relation to educational matters.
• Increased student satisfaction through professional handling of inquiries regarding education matters and giving prompt resolution of issues.
• Track office supplies and restock low items to keep team members on task and productive throughout the semesters.
• Reduced administrative errors by diligently proofreading office documents before mailing and maintaining accurate records.
• Complete forms in accordance with the institution’s procedures.
• Ensuring that all meetings are effectively organized by composing, typing, and distributing meeting notes/agendas, meeting attendance sheets, routine correspondence, and reports and above all compile the day’s minutes.
• Receive visitors/students, handle their inquiries, and direct them to the appropriate persons according to their needs.

Responsibilities:
• Office Management: Purchasing, Supplies, Stock taking.
• Administration: - Filing, E-mailing, typing, photocopying
• Data entry: - Creating and updating databases, inputting key information.
• Operational duties: - logistics, e.g. office relocation, sourcing materials, interior office design
• Research and development: - Conduct searches to find needed information, using such sources as the Internet research for potential clients, fundraising avenues, markets etc.
• Marketing and Public Relation duties: - Sales response to client inquiries, posting on online forums, writing sales letters to potential clients/partners, follow-ups for clients via e-mail, and telephone or otherwise instructed. Coordinating tourists in making bookings, travel arrangements and accommodation. Arrange conferences, meetings, and travel reservations for Home stay tourist personnel, Mail newsletters, promotional material, and other information. Make copies of correspondence and other printed material. Schedule and confirm appointments for clients.

• Duties: Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
• Take dictation in shorthand or by machine, and transcribe information
• General Secretarial Duties i.e. typing, filing, photocopying
• Attending meetings where necessary and taking down minutes.
• Compiling a monthly report on Cane cutting and harvesting as delivered to the Company.
• Community liason in regards to visiting cane farms to ascertain the maturity of cane to be harvested.
• Organizing a proper utilization of a clean working space creating a good work environment that encouraged productivity and efficiency.

Duties: General Secretarial and Reception Duties,
• Issuing and cancelling insurance policies,
• Follow ups of potential insurers via phone calls,
• Compiling a weekly report on weekly sales.
• Take notes in shorthand and transcribe necessary information
• Supervise other clerical staff, and provide training and orientation to new staff
• Learn to operate new office technologies as they are developed and implemented