thedavidnjoroge

January 22, 1983

About Candidate

Location

Education

B
Bachelor of Commerce - Marketing Graduated 2006
The Catholic University of Eastern Africa

Second Class Honours - Upper Division

C
Certificate 2001
Institute of Advanced Technology (IAT)

Certification in Computing

Work & Experience

S
Sales and Marketing Executive June 2023 - Ongoing
BF Suma

● Educated customers on the benefits of using company products, boosting product awareness and sales performance.
● Promoted high-quality natural products, ensuring customers' health and well-being through effective marketing.
● Developed and implemented strategic marketing plans, resulting in increased customer engagement and product sales.
● Collaborated with the sales team to achieve and exceed monthly sales targets, demonstrating team leadership and coordination.
● Provided exceptional customer service, leading to high levels of customer satisfaction and repeat business.

S
Security Officer September 2022 - January 2023
FIFA World Cup (Doha, Qatar)

● Assisted visitors in navigating sites across Doha, enhancing their overall event experience and satisfaction.
● Described tour points of interest in detail, answering questions to enrich visitor knowledge and engagement.
● Performed manual labor tasks as per supervisors' instructions, ensuring efficiency and adherence to safety protocols.
● Assisted visitors with locating points of interest, providing accurate and helpful directions to enhance their experience.
● Ensured the safety and security of all visitors, maintaining a secure and welcoming environment throughout the event.

O
Offline Sales Executive January 2020 - November 2021
Safaricom Limited (Masoko Department)

● Ensured timely delivery of customer orders, maintaining a high level of satisfaction and repeat business.
● Assisted customers in navigating the Masoko system, improving their user experience and purchase process.
● Conducted follow-up calls to ensure product satisfaction, enhancing overall customer service and loyalty.
● Resolved customer issues promptly and effectively, ensuring a smooth and satisfactory purchase experience.
● Collaborated with the logistics team to streamline order fulfillment processes, enhancing operational efficiency.

C
Customer Excellence Executive November 2010 - January 2020
Safaricom Limited

● Resolved customer inquiries promptly, ensuring high levels of satisfaction and customer retention.
● Actively listened to customers' issues, providing empathetic and effective solutions to their problems.
● Followed up with customers to ensure issue resolution, maintaining trust and long-term relationships.
● Provided DIY procedures for future assistance, empowering customers with self-help solutions.
● Handled a high volume of calls and emails efficiently, ensuring smooth and effective customer service operations.

C
Customer Service Assistant June 2010 - October 2010
Kicheche Camp

● Resolved customer inquiries promptly, ensuring high levels of satisfaction and repeat visits.
● Collaborated with other departments to enhance customer experience and streamline operations.
● Handled inbound calls and emails efficiently and effectively, providing timely assistance.
● Assisted in maintaining a clean and organized work area, promoting a professional environment.
● Performed additional duties as requested by management, demonstrating flexibility and teamwork.

S
Sales and Marketing Executive June 2009 - October 2009
YU Mobile Communications (via Uptown Agency)

● Promoted network expansion to new areas, significantly increasing the customer base and market presence.
● Sold YU sim cards and airtime, consistently achieving and surpassing sales targets through effective strategies.
● Developed and executed marketing campaigns, driving product awareness and customer acquisition.
● Provided training on product usage, enhancing customer experience and satisfaction with detailed instructions.
● Maintained accurate sales records, contributing to data-driven decision-making and performance evaluation.

S
Sales Executive January 2009 - April 2009
Safaricom Limited (via Roundtrip Agency)

● Sold wireless modems to corporate clients and individuals, significantly increasing sales revenue.
● Educated customers on modem usage, improving product satisfaction and user competence.
● Achieved monthly sales targets, contributing to overall company growth and market share.
● Provided exceptional customer service, building strong client relationships and loyalty.
● Maintained detailed sales records for future reference and performance tracking.

M
Marketing Executive February 2008 - August 2008
Rural Schools Computers and Educational Materials Programme-Kenya (RUSCEMP-K)

● Refurbished computers for redistribution to schools, supporting education initiatives and digital literacy.
● Distributed computers to schools, increasing access to technology and enhancing educational resources.
● Educated teachers and students on computer usage and maintenance, improving digital literacy skills.
● Organized training sessions, enhancing user competence and effective use of resources.
● Maintained accurate records of distributed computers, ensuring accountability and transparency.

E
Examinations Assistant January 2007 - January 2008
Digital Advisory and Learning Centre (DALC)

● Formatted examinations, ensuring clarity and accessibility for students and faculty.
● Assisted students in accessing the online system, enhancing their overall learning experience.
● Uploaded assignments online, ensuring timely availability and access for students.
● Maintained accurate records of student assignments and exams, promoting efficient administration.
● Supported the examination department in various administrative tasks, ensuring smooth operations.

U
Underwriter Assistant January 2006 - December 2006
UAP Provincial

● Maintained proper records of documents, ensuring accuracy and compliance with company standards.
● Provided timely and accurate quotations, supporting sales efforts and customer satisfaction.
● Ensured timely collection of premiums, maintaining financial stability and client relationships.
● Marketed company products and services to intermediaries and clients, increasing sales and market reach.
● Maintained a clean and organized work environment, promoting efficiency and professionalism.

Portfolio

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