Victor Odhiambo Oketch
About Candidate
Location
Education
• Graduated with an average score of 67% across core units.
• Completed rigorous coursework in mathematical theory, algorithms, and computer
science applications.
• Achieved a B+ (68 points) in the national examination.
• Excelled in academic and extracurricular activities with strong performance in
core subjects.
Work & Experience
My key responsibilities included:
Providing end-user IT support, including induction assistance, basic
troubleshooting, and resolution of hardware, software, and connectivity issues.
Assisting with laptop and desktop builds, device configuration, enrollment, and
deployment following SOE (Standard Operating Environment) procedures.
Supporting ServiceNow ticketing operations, logging, triaging, escalating, and
resolving incidents in line with ITIL practices.
Performing software installations and updates, ensuring compliance with
organizational standards and licensing requirements.
Assisting with printer installation, configuration, and troubleshooting across office
environments.
Supporting Zoom meeting room setups, troubleshooting audio/video issues and
providing live meeting support.
Providing support for specialized systems such as Calibra, Harford, Brewmax,
Orbix, and weighbridge systems.
Conducting walkabouts to proactively identify IT issues and support users onsite.
My key responsibilities included:
Providing daily technical support to staff by diagnosing and resolving hardware,
software, and network-related issues to ensure uninterrupted business operations.
Installing, configuring, and maintaining desktops, laptops, printers, and mobile
devices used across departments.
Monitoring network performance (LAN, Wi-Fi) and coordinating with internet
service providers to resolve connectivity issues promptly.
Performing regular data backups and system updates to safeguard operational
and client data.
Implementing and maintaining antivirus, firewall, and other cybersecurity
measures to protect organizational systems.
Documenting IT incidents, resolutions, and updates to support knowledge sharing
and system improvement.
Facilitated government liaison services in compliance with the Host Country Agreement,
my key responsibilities included:
Assisting in processing work permits by receiving passports and coordinating the
issuance of Diplomatic IDs and KRA PIN certificates for UN staff members.
Managing front desk operations, including the distribution of processed
documents and addressing client inquiries and requests in a timely and efficient
manner.
Ensuring proper documentation of received materials at the front desk and
facilitated the appropriate distribution to the designated administrator for further
processing.
Supporting VAT exemption requests and managing duty-free vehicle entitlements
(PRO 1B, PRO 1C, Form A, and PRO 1A documentation).
Assisting with conversion of foreign driver’s licenses to Kenyan licenses.
Digitizing and managing data using Excel, Access, and SharePoint, ensuring
accuracy and adherence to data standards.
Conducting quality checks, updated records, and resolved discrepancies by cross
referencing source documents.
Maintaining organized filing systems and ensuring easy retrieval of information.
My key responsibilities included:
Collecting, cleaning, and organizing sales and customer data to support accurate
reporting and forecasting.
Conducting data analysis to identify trends and provided actionable insights that
contributed to a 15% increase in customer bookings.
Developing and maintaining data dashboards for real-time tracking of key
performance indicators.
Providing IT support by troubleshooting network issues, setting up hardware, and
performing software updates, reducing operational downtime.
Collaborating with the marketing team to apply data insights for targeted
customer outreach and campaign optimization.
