Victor Mwenda Kimathi

Working as a field technician responsible for installing, configuring, and maintaining internet routers and customer networking equipment in line with telecom standards. Handle customer appointments, diagnose and resolve connectivity issues and guide clients on proper use and maintenance of their devices. Also ensure tools and equipment are safe for use, prepared daily field reports and followed safety procedures during all installations and site visits.

Managed daily cyber café operations while providing ICT support services to customers. Assisted clients with internet access, software applications, document preparation, printing and online services while maintaining good customer relations. Ensured client information remained secure and regularly updated systems and equipment to improve performance. Also promoted services through both online and walk-in marketing approaches to attract and retain customers.

Oversaw fleet operations and transport logistics for cement and petroleum products including LPG, diesel and petrol. Supervised drivers, coordinated dispatch schedules and ensured vehicles were maintained to reduce downtime and operational costs. Enforced safety and fuel-handling procedures, maintained strong relationships with clients to support timely deliveries and prepared operational reports while also assisting the Director with scheduling and administrative duties.

Provided customer support and ICT-related services, mainly assisting clients with government e-services, printing and document preparation. Helped users complete online applications, managed printing and photocopying services and guided customers on effective internet use to complete their transactions successfully.

Supported daily administrative and ICT operations within the school environment. Assisted with document preparation, record filing and staff scheduling while also helping maintain computer systems and troubleshoot basic hardware and software issues for staff and students.