JOSEPHAT WAGURA GITONGA
About Candidate
Technical Support: Providing both in-person and remote assistance to staff for various IT-related concerns.
Incident Management: Logging, tracking, and resolving helpdesk tickets; escalating complex issues to senior engineers.
Maintenance: Performing routine updates, patching, and computer maintenance checks on hardware and software.
Infrastructure Monitoring: Using tools to monitor servers, applications, and network health to proactively detect alerts.
Documentation: Maintaining accurate records of technical issues, resolutions, and system inventories.
Onboarding: Helping set up equipment for new employees and guiding them on system usage.
Location
Education
Work & Experience
Support & Troubleshooting: Providing technical support (Helpdesk) to users, fixing connectivity issues, and resolving hardware/software malfunctions. System Setup & Maintenance: Installing software, configuring workstations (PC/Mac), managing IP addresses, and performing system backups. Network & Security: Assisting with network administration, managing firewall rules, patching software, and supporting security audits. Documentation & Inventory: Documenting IT procedures, managing IT asset inventory, and maintaining audio/video equipment in conference rooms.
