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1. Growing & Retaining Customer Base (CASA & Loans)

Drive acquisition of new customers for Transaction, Current, and Savings Accounts.

Maintain relationships with existing customers to improve retention and reduce attrition.

Expand and manage the Business Loan portfolio, ensuring growth in both value and quality.

Promote adoption of digital products and services to widen customer usage and satisfaction.

2. Risk Management & Compliance

Apply operational policies and procedures to minimize exposure to risks.

Identify, assess, and escalate operational risks that may affect customers or the bank.

Monitor transactions to identify suspicious activity and comply with AML (Anti-Money Laundering), KYC (Know Your Customer), and CTF (Counter-Terrorism Financing) requirements.

Ensure customer records and data are accurate and regularly updated.

3. Sales Planning & Execution

Prepare target audience lists and structured sales call plans.

Conduct regular customer visits, presentations, and product pitches.

Document engagements in detailed call reports to track performance and follow-up actions.

4. Product Promotion & Cross-Selling

Match Kingdom Bank products to the financial needs of business customers.

Cross-sell additional products (e.g., insurance, digital banking, investment options) to existing clients.

Build holistic financial solutions that strengthen customer loyalty and increase revenue per client.

5. Data Mining & Customer Insights

Analyze existing customer data to identify opportunities for upselling and cross-selling.

Spot patterns, trends, and expansion opportunities (e.g., higher-value loans, digital upgrades).

Leverage insights to deepen wallet share with high-potential customers.

6. Customer Migration & Relationship Deepening

Identify and transition top-end customers to higher-value or premium banking segments.

Build long-term, value-driven relationships with high-net-worth or business clients.

7. Credit Applications & Loan Processing

Collect and verify all necessary customer information and documentation for loan applications.

Submit accurate and complete credit applications to support approvals and minimize delays.

Work with credit teams to ensure customer needs are met while maintaining credit quality.

8. Compliance with Banking Regulations

Strictly follow the bank’s standard operating procedures (SOPs).

Ensure all processes align with Central Bank regulations.

Maintain regulatory and internal audit compliance across all customer interactions and transactions.

Responsible for cross selling bank products to clients
Opening funded accounts