Wilfred Wakanya Gathingirah
About Candidate
Responsible for fostering positive and lasting relationships with a portfolio of clients to ensure their satisfaction, retain their business, and identify opportunities for growth. They act as the primary point of contact for clients, understanding their needs, providing tailored solutions, and ensuring excellent service delivery.
A strategic thinker, an excellent communicator, and a client advocate who is passionate about delivering exceptional service and driving business success through strong relationships.
Location
Education
Bachelor’s of Business and Information Technology
Work & Experience
Perform as key contact point for portfolio of clients dealing with
routine matters throughout range of services and products.
• Develop and oversee relationships with clients performing
alongside Relationship Manager to ensure top level service
provided to clients.
• Identify and qualify sales leads, capture essential customer
information and assess their needs to tailor appropriate
solutions.
• Active listening and communication skills to handle patrons who
may be upset and to respond to customer emails, calls and web
chat messages promptly.
• Providing introductory information to prospective and new
customers.
• Ensuring that consumers are satisfied with products or services
by handling complaints and inquiries.
• Answered inbound phone calls, answered questions and
efficiently handled all inquiries and requests in a fast-paced
environment.
• Helped customers select products, share product knowledge,
handling transactions, and solving complaints.
Portfolio
Awards
Learn: Building knowledge, skills, and competence.
Engage: Connecting meaningfully with all people.
Simplicity: Ensuring concepts are easy to understand and apply.
Stewardship: Fostering accountability, responsibility, and the right attitude in managing resources.
