Call Centre Agents
Job Description
We are seeking enthusiastic, customer-focused Call Centre Agents to join our team. The successful candidates will be responsible for handling inbound and outbound calls, delivering excellent customer service, and supporting clients in a fast-paced contact centre environment.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently
- Respond to customer inquiries, complaints, and requests in a timely manner
- Provide accurate information about products and services
- Resolve customer issues and escalate where necessary
- Capture and update customer information accurately in the system
- Meet individual and team performance targets (KPIs, SLAs, CSAT)
- Maintain a high level of professionalism and customer satisfaction at all times
Qualifications & Skills
- Minimum of a Degree from a reputable institution.
- Not more than 2 years’ previous experience in call centre in financial industry
- Excellent communication skills (verbal and written)
- Strong listening, problem-solving, and interpersonal skills
- Ability to work in shifts and under pressure
- Computer literate with basic MS Office skills
How to Apply
Send your CV to talentsourcing@sheerlogicltd.com by 27th May 2026. Indicate the job title.