Network Service Delivery Lead (150k)

Job Description

Location

Nairobi

About the Role

We are seeking an experienced and results-driven Lead, Network Service Delivery (B2B) to oversee and drive enterprise network service delivery governance across multiple operating markets. The successful candidate will be responsible for establishing delivery standards, monitoring performance, promoting best practices, and ensuring the timely and high-quality delivery of enterprise connectivity solutions.

This role focuses on governance, performance management, process optimization, and operational excellence rather than direct service delivery execution.

Key Responsibilities

Delivery Performance Governance

• Monitor enterprise service delivery performance across multiple markets.
• Track delivery commitments and drive accountability through structured performance reviews.
• Identify gaps in people, processes, tools, and partner performance, and implement improvement initiatives.
• Benchmark market performance and promote adoption of best practices.

Delivery Management and Backlog Control

• Manage delivery governance frameworks, reporting, and review cadences.
• Monitor aging orders, delivery backlogs, and escalations.
• Ensure recovery plans are implemented for delayed or high-priority customer deliveries.
• Drive improvements that reduce activation timelines and accelerate revenue realization.

Process and Quality Governance

• Establish and enforce standardized delivery processes and operating procedures.
• Define quality assurance and acceptance testing standards.
• Monitor compliance with delivery standards and service commitments.
• Evaluate partner and vendor performance and drive continuous improvement.

Cross-Functional Coordination

• Facilitate alignment between technical, project management, operations, and commercial teams.
• Ensure solution designs are complete and delivery-ready before implementation.
• Govern service handover processes to operational support teams.
• Escalate systemic delivery challenges and recommend corrective actions.

Standardization and Automation

• Drive standardization of delivery frameworks, tools, reporting, and governance practices.
• Promote adoption of service management, inventory, and workforce management solutions.
• Identify and implement automation opportunities to enhance service delivery efficiency.

Capability Development

• Provide leadership and guidance to service delivery teams across markets.
• Support skills development and knowledge-sharing initiatives.
• Foster a culture of operational excellence and customer focus.

Qualifications

• Bachelor’s degree in Electrical Engineering, Electronic Engineering, Telecommunications Engineering, or a related field.
• 5 to 6 years of experience within the telecommunications industry.
• Proven experience in enterprise network delivery, provisioning, or service deployment across multiple locations or countries.
• Strong understanding of enterprise connectivity solutions, including:
  • Dedicated Internet Access (DIA)
  • MPLS Networks
  • SD-WAN
  • Fiber Connectivity
  • Fixed Wireless Access
  • Satellite Connectivity
  • IoT Connectivity Solutions
• Knowledge of IP networking, transmission technologies, service activation, and acceptance testing processes.
• Professional certification such as CCNP or equivalent is preferred.
• Project Management certification (PMP, PRINCE2, or equivalent) is an added advantage.
• Experience working across multiple markets within emerging economies is desirable.

• Strong leadership and stakeholder management skills.
• Ability to influence and drive results across geographically dispersed teams.
• Excellent problem-solving and decision-making abilities.
• Strong customer focus and commercial awareness.
• Quality and process improvement mindset.
• Excellent verbal and written communication skills.
• Ability to manage priorities in a fast-paced, multi-market environment.

How to Apply

Send your CV to talentsourcing@sheerlogicltd.com by 18^th October 2026.