Nicholas Mutemi John
About Candidate
I am a results-driven sales and marketing professional with hands-on experience in financial services and consumer credit. Having worked with ABSA Bank Kenya, Platinum Credit Limited and Mkopa Solar, I have developed strong expertise in direct sales, customer engagement and business development. My background has equipped me with excellent communication, negotiation and problem-solving skills as well as the ability to build lasting client relationships.
In addition to sales, I have gained valuable experience in customer service and cash handling, which includes:
- Greeting customers in a friendly and professional manner.
- Handling cash, credit, debit and mobile money transactions.
- Issuing receipts to customers after transactions.
- Maintaining an accurate cash drawer and reconciling balances at the end of shifts.
- Assisting customers with inquiries and product information.
- Reporting discrepancies or suspicious activities to management.
I am passionate about driving growth through innovative sales strategies, excellent customer service and teamwork, with a long-term goal of contributing to business development and strategy consulting.
Location
Education
Mean grade D-
Mean grade C+
Work & Experience
. Greeting customers warmly and responding to their banking needs in a professional and courteous manner. . Processing deposits,loan application successfully. . Verifying customer identity and cross-checking account information before completing transactions. . Educating customers on banking products and refer them to appropriate staff for specialized services. . Ensuring compliance with all bank procedures, security guidelines and regulatory requirements. . Maintaining and updating customer account records as necessary. . Reporting suspicious transactions to the appropriate authorities following AML (Anti-Money Laundering) protocols. . Achieving sales target. . Customer service . Sales and marketing
. Achieving sales target set aside . Achieving sales team number set by company . Customer service . Taking sales team to field and supervising them . Assist branch manager on loan compliance
. Customer service attendant . Office attendant . Sales marketer
Portfolio
