Nicholas Mutemi John
About Candidate
I am a results-driven sales and marketing professional with hands-on experience in financial services and consumer credit. Having worked with ABSA Bank Kenya, Platinum Credit Limited and Mkopa Solar, I have developed strong expertise in direct sales, customer engagement and business development. My background has equipped me with excellent communication, negotiation and problem-solving skills as well as the ability to build lasting client relationships.
In addition to sales, I have gained valuable experience in customer service and cash handling, which includes:
- Greeting customers in a friendly and professional manner.
- Handling cash, credit, debit and mobile money transactions.
- Issuing receipts to customers after transactions.
- Maintaining an accurate cash drawer and reconciling balances at the end of shifts.
- Assisting customers with inquiries and product information.
- Reporting discrepancies or suspicious activities to management.
I am passionate about driving growth through innovative sales strategies, excellent customer service and teamwork, with a long-term goal of contributing to business development and strategy consulting.
Location
Education
Mean grade D-
Mean grade C+
Work & Experience
. Greeting customers warmly and responding to their banking needs in a professional and courteous manner.
. Processing deposits,loan application successfully.
. Verifying customer identity and cross-checking account information before completing transactions.
. Educating customers on banking products and refer them to appropriate staff for specialized services.
. Ensuring compliance with all bank procedures, security guidelines and regulatory requirements.
. Maintaining and updating customer account records as necessary.
. Reporting suspicious transactions to the appropriate authorities following AML (Anti-Money Laundering) protocols.
. Achieving sales target.
. Customer service
. Sales and marketing
. Achieving sales target set aside
. Achieving sales team number set by company
. Customer service
. Taking sales team to field and supervising them
. Assist branch manager on loan compliance
. Customer service attendant
. Office attendant
. Sales marketer
Portfolio
