t*****e

January 22, 1983

About Candidate

Education

B
Bachelor of Commerce - Marketing Graduated 2006
The Catholic University of Eastern Africa

Second Class Honours - Upper Division

C
Certificate 2001
Institute of Advanced Technology (IAT)

Certification in Computing

Work & Experience

S
Sales and Marketing Executive June 2023 - Ongoing
BF Suma

● Educated customers on the benefits of using company products, boosting product awareness and sales performance. ● Promoted high-quality natural products, ensuring customers' health and well-being through effective marketing. ● Developed and implemented strategic marketing plans, resulting in increased customer engagement and product sales. ● Collaborated with the sales team to achieve and exceed monthly sales targets, demonstrating team leadership and coordination. ● Provided exceptional customer service, leading to high levels of customer satisfaction and repeat business.

S
Security Officer September 2022 - January 2023
FIFA World Cup (Doha, Qatar)

● Assisted visitors in navigating sites across Doha, enhancing their overall event experience and satisfaction. ● Described tour points of interest in detail, answering questions to enrich visitor knowledge and engagement. ● Performed manual labor tasks as per supervisors' instructions, ensuring efficiency and adherence to safety protocols. ● Assisted visitors with locating points of interest, providing accurate and helpful directions to enhance their experience. ● Ensured the safety and security of all visitors, maintaining a secure and welcoming environment throughout the event.

O
Offline Sales Executive January 2020 - November 2021
Safaricom Limited (Masoko Department)

● Ensured timely delivery of customer orders, maintaining a high level of satisfaction and repeat business. ● Assisted customers in navigating the Masoko system, improving their user experience and purchase process. ● Conducted follow-up calls to ensure product satisfaction, enhancing overall customer service and loyalty. ● Resolved customer issues promptly and effectively, ensuring a smooth and satisfactory purchase experience. ● Collaborated with the logistics team to streamline order fulfillment processes, enhancing operational efficiency.

C
Customer Excellence Executive November 2010 - January 2020
Safaricom Limited

● Resolved customer inquiries promptly, ensuring high levels of satisfaction and customer retention. ● Actively listened to customers' issues, providing empathetic and effective solutions to their problems. ● Followed up with customers to ensure issue resolution, maintaining trust and long-term relationships. ● Provided DIY procedures for future assistance, empowering customers with self-help solutions. ● Handled a high volume of calls and emails efficiently, ensuring smooth and effective customer service operations.

C
Customer Service Assistant June 2010 - October 2010
Kicheche Camp

● Resolved customer inquiries promptly, ensuring high levels of satisfaction and repeat visits. ● Collaborated with other departments to enhance customer experience and streamline operations. ● Handled inbound calls and emails efficiently and effectively, providing timely assistance. ● Assisted in maintaining a clean and organized work area, promoting a professional environment. ● Performed additional duties as requested by management, demonstrating flexibility and teamwork.

S
Sales and Marketing Executive June 2009 - October 2009
YU Mobile Communications (via Uptown Agency)

● Promoted network expansion to new areas, significantly increasing the customer base and market presence. ● Sold YU sim cards and airtime, consistently achieving and surpassing sales targets through effective strategies. ● Developed and executed marketing campaigns, driving product awareness and customer acquisition. ● Provided training on product usage, enhancing customer experience and satisfaction with detailed instructions. ● Maintained accurate sales records, contributing to data-driven decision-making and performance evaluation.

S
Sales Executive January 2009 - April 2009
Safaricom Limited (via Roundtrip Agency)

● Sold wireless modems to corporate clients and individuals, significantly increasing sales revenue. ● Educated customers on modem usage, improving product satisfaction and user competence. ● Achieved monthly sales targets, contributing to overall company growth and market share. ● Provided exceptional customer service, building strong client relationships and loyalty. ● Maintained detailed sales records for future reference and performance tracking.

M
Marketing Executive February 2008 - August 2008
Rural Schools Computers and Educational Materials Programme-Kenya (RUSCEMP-K)

● Refurbished computers for redistribution to schools, supporting education initiatives and digital literacy. ● Distributed computers to schools, increasing access to technology and enhancing educational resources. ● Educated teachers and students on computer usage and maintenance, improving digital literacy skills. ● Organized training sessions, enhancing user competence and effective use of resources. ● Maintained accurate records of distributed computers, ensuring accountability and transparency.

E
Examinations Assistant January 2007 - January 2008
Digital Advisory and Learning Centre (DALC)

● Formatted examinations, ensuring clarity and accessibility for students and faculty. ● Assisted students in accessing the online system, enhancing their overall learning experience. ● Uploaded assignments online, ensuring timely availability and access for students. ● Maintained accurate records of student assignments and exams, promoting efficient administration. ● Supported the examination department in various administrative tasks, ensuring smooth operations.

U
Underwriter Assistant January 2006 - December 2006
UAP Provincial

● Maintained proper records of documents, ensuring accuracy and compliance with company standards. ● Provided timely and accurate quotations, supporting sales efforts and customer satisfaction. ● Ensured timely collection of premiums, maintaining financial stability and client relationships. ● Marketed company products and services to intermediaries and clients, increasing sales and market reach. ● Maintained a clean and organized work environment, promoting efficiency and professionalism.

Portfolio

Skills

Customer Service
Product Knowledge
Customer Retention
Attention to detail
Team Leadership
Communication
Negotiation
Etiquette